Foundry Treatment Center Steamboat

Director

• Responsible for the professionalism, productivity, performance, and consistency of the Admissions team.
• Drive admissions volume, conversion rates, and census targets through active management of the admissions pipeline.
• Own and optimize the full admissions funnel from initial inquiry through admission, identifying and addressing bottlenecks.
• Staffing (hiring, training, scheduling, onboarding).
• Evaluation (performance management, performance evaluation).
• Training (skills and competencies, professional development, career planning), including coaching on call handling, urgency, and conversion.
• Develop and implement administrative policies and procedures to attain admission goals and objectives.
• Oversee department productivity to meet established standards and performance benchmarks.
• Supervision of administrative tasks.
• Schedule and facilitate department meetings.
• Ensure appropriate and timely coverage of all inquiries (phone and online), assisting with responses as needed.
• Conduct and oversee pre-admission communications with clients, family members, and referents with a focus on responsiveness and conversion.
• Ensure client, family, and referent satisfaction with the Admissions process.
• Maintain internal communication with Medical/Clinical teams to ensure prospective clients meet appropriate admissions criteria while maintaining efficiency in decision-making.
• Supervise and assist with pre-admission assessments, admissions screenings, verification of benefits, and identification of financial guarantor.
• Coordinate with Marketing/Outreach to align referral flow, improve lead quality, and expedite admissions.
• Oversee transportation logistics for every client entering the program, assisting with transport when necessary.
• Oversee and maintain accurate admissions and referral data entry within the CRM system.
• Develop, track, and report on key performance metrics including inquiries, conversion rates, time to admission, and admissions volume.
• Compile statistics and data relevant to Admissions department and provide regular reporting to leadership.
• Continuously evaluate processes and systems to improve efficiency, scalability, and performance of the admissions function.
• Other duties as assigned.

Director of Admissions – Patient Access