Inside Sales
Forward Solutions
full-time
Posted on:
Location Type: Office
Location: Lebanon • Ohio • United States
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About the role
- Support outside sales representatives with quoting, order entry, and follow-up activities
- Build and maintain strong relationships with existing and prospective customers
- Serve as a primary point of contact for customer inquiries related to products, pricing, availability, and order status
- Communicate manufacturer policies, programs, and service commitments to customers
- Assist with resolving customer issues and escalate complex matters as appropriate
- Maintain accurate manufacturer data related to pricing, freight terms, and commitments
- Prepare and manage quotes, stock pricing, SPAs, blanket contracts, and customer-specific pricing
- Maintain and update pricing records and contract documentation in company systems
- Ensure pricing accuracy and compliance with manufacturer policies
- Assist with contract administration and pricing updates as needed
- Use CRM, REVit, and other sales systems to manage customer data, opportunities, quotes, and orders
- Maintain accurate records and documentation to support reporting and follow-up
- Assist with internal reporting and coordination between sales, manufacturers, and customers
- Maintain organized digital files, shared drives, and reference materials
- Develop and maintain a strong understanding of represented manufacturers, products, and applications
- Stay current on assigned vertical markets and customer segments
- Participate in ongoing product, sales, and systems training
Requirements
- Bachelor’s degree preferred, or equivalent combination of education and experience
- 2–3 years of experience in inside sales, sales support, customer service, or a related role preferred
- Experience in manufacturing, distribution, electrical, or service-based sales environments preferred
- Familiarity with pricing structures, contracts, and order processing
- Experience working with CRM and sales systems
Benefits
- Competitive salary, bonus potential, and 401(k) with company match
- Medical, dental, vision, life insurance, and disability coverage
- Paid time off, holidays, and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order entryquotingpricing accuracycontract administrationcustomer servicesales supportpricing structuresorder processingdata managementreporting
Soft Skills
relationship buildingcommunicationproblem solvingorganizationcustomer inquiry resolutioncoordinationattention to detailadaptabilityteam collaborationtraining participation
Certifications
Bachelor’s degreeequivalent combination of education and experience