Forward Networks, Inc.

Customer Support

• Providing triage, prioritizing, and resolving technical issues for our top customers.
• Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.
• Working with Forward Engineering teams to resolve customer issues.
• Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.

Customer Care Engineer

• Providing triage, prioritizing, and resolving technical issues for our top customers.
• Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.
• Working with Forward Engineering teams to resolve customer issues.
• Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.
• On-site live troubleshooting in Federal customer locations.

Customer Care Engineer

Senior Customer Care Engineer – Federal TS SCI, FSP