Providing triage, prioritizing, and resolving technical issues for our top customers.
Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.
Working with Forward Engineering teams to resolve customer issues.
Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.
On-site live troubleshooting in Federal customer locations.

Requirements

7+ years of technical customer support experience.
Experience working in technical support assisting a variety of networking and system issues.
TS SCI clearance w/FSP poly

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingbug identificationsoftware testingissue resolutionnetworkingsystem issuescustomer issue recreationsoftware verification

Soft Skills

communicationprioritizationproblem-solvingstakeholder managementescalation management

Certifications

TS SCI clearanceFSP poly