Providing triage, prioritizing, and resolving technical issues for our top customers.
Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.
Working with Forward Engineering teams to resolve customer issues.
Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.

Requirements

3+ years of technical customer support experience.
Experience working at a technical support center assisting a variety of customers.
Ability to cover NAM EST or CST time zones
Participate in after hours on-call rotation
Strong understanding of fundamentals in Networking, Cloud or Security
Strong written and interpersonal communications skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.)
Proven ability to work cross-functionally within a team-oriented environment.
B.S. Computer Science or equivalent educational experience.
Python scripting experience
Kubernetes experience
Linux fundamentals
API debugging
Cloud networking (AWS, Azure, GCP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical customer supportnetworkingcloudsecurityPython scriptingKubernetesLinux fundamentalsAPI debuggingcloud networking

Soft Skills

interpersonal communicationanalytical skillsproblem-solving skillsteam-orientedwritten communication