Forward Financing

QA Engineer

• Design and maintain automated end tests for our ecosystem of internal and external systems
• Build evaluation frameworks for AI and LLM-powered features, defining what "good output" means, catching regressions in prompt behavior, and testing the non-determinism that comes with generative AI
• Partner with engineers to embed testing into CI/CD pipelines so quality signals surface early, not at release time
• Contribute to a growing quality culture, sharing testing practices with engineers, weighing in on architectural decisions, and helping set standards that will scale with the team
• Foster a culture of quality ownership and shift-left testing practices across engineering teams

Senior QA Engineer

Product Manager

• Own the Portfolio: Set the vision, strategy, and roadmap for the marketing site, application flows, customer portal, and ISO/broker portal.
• Drive the Funnel: Optimize the origination funnel end-to-end (from first visit to funded deal) to materially improve pull-through and conversion rates.
• Govern the ISO digital experience (submissions, payouts, deal status) with the same rigor as the small-business-owner experience.
• Ship AI-Native Experiences: Deeply embed AI into the product (e.g., chat bots, auto-decisioning explanations, intelligent document collection, conversational support, agentic self-service).
• Partner with Design & Platform PMs: Collaborate closely with a Senior Product Designer to maintain high UX craft, and translate platform capabilities into seamless user experiences.
• Ensure all digital and AI innovations align with credit policies, regulatory obligations, and operational risk frameworks.
• Deliver clear, data-backed updates to leadership regarding trade-offs, performance, and strategic requests.

Group Product Manager, Digital Lending

Sales Development Rep

• Speak with business owners to assess goals, address questions, and present funding options as a solution to their business needs
• Master a high-volume auto-dialer environment, maintaining the stamina to deliver high-quality pitches on the 100th call of the day as effectively as the 1st
• Educate prospects on our product, the submission process, and the value proposition of our funding
• Drive urgency and clear call-to-actions to maximize submission volume
• Track lead activity, status, and outcomes in Salesforce
• Collaborate closely with the Manager, Direct Sales, Marketing, and Product for funnel improvements

Sales Development Representative

Full-stack Engineer

• Architect the design and implementation of significant, cross-functional systems that require technical alignment across multiple engineering teams.
• Sets the technical direction and raises the bar for code quality, design patterns, and operational excellence.
• Lead complex, cross-team initiatives and maintains a high level of engagement across multiple teams.
• Improve the quality and efficiency of the engineering team through technical guidance, mentorship, and sponsorship.
• Address technical debt and promptly resolve incidents and bugs.

Staff Software Engineer

Payroll

• Play a critical role in ensuring the accuracy and efficiency of our payroll operations across the United States and Canada.
• Manage and execute end-to-end payroll processing for all employees based in the United States and Canada.
• Maintain documentation for all payroll transactions.
• Ensure compliance with all federal, state/provincial, and local payroll tax regulations and filing requirements.
• Partner with the People Team to manage benefits deductions, leaves of absence, and new hire onboarding within the payroll system.
• Reconcile payroll data including earnings, taxes, deductions and liabilities and prepare detailed reports for the Finance department and executive leadership.
• Stay current on changes in labor laws and payroll tax updates in both the US and Canada to ensure organizational compliance.
• Audit payroll records periodically to maintain data integrity and respond to internal or external audit requests.
• Address and resolve employee inquiries regarding pay, tax withholdings, and deductions with a high level of customer service.

Payroll Manager

People Operations

• Collaborate with senior leadership to develop and implement People strategies that support business goals and promote a high-performance culture
• Oversee development and retention strategies for the GTM and Underwriting departments
• Lead performance evaluation processes, including goal setting, feedback, and development planning
• Partner with leadership to design and implement organizational structures and processes
• Collaborate with stakeholders on workforce planning, talent acquisition, and succession planning
• Guide teams through organizational changes
• Serve as a trusted advisor to employees and management
• Identify training and development needs and work with the Sr. Manager of Talent Enablement

Senior People Business Partner

• Collaborate with senior leadership to develop and implement People strategies that support business goals and promote a high-performance culture within sales, marketing, and customer success functions.
• Oversee development and retention strategies for the GTM and Underwriting departments, ensuring the attraction and retention of top-tier talent in sales, marketing, and customer-facing roles.
• Lead performance evaluation processes, including goal setting, feedback, and development planning, to enhance employee performance and career growth across teams.
• Partner with leadership to design and implement organizational structures and processes that enhance efficiency and support scalability.
• Collaborate with stakeholders on workforce planning, talent acquisition, and succession planning to ensure the right people are in place to achieve business objectives.
• Guide teams through organizational changes, ensuring effective communication and minimizing disruption to business operations.
• Serve as a trusted advisor to employees and management, addressing employee relations issues, conducting thorough investigations, and resolving conflicts to maintain a positive and motivating work environment.
• Identify training and development needs and work with the Sr. Manager of Talent Enablement to create and implement programs that support employee growth.

General Counsel

• Evaluate shifts in statutory frameworks and case law to mitigate regulatory risk and advise leadership on necessary operational adjustments.
• Work closely with other business units across the company, auditing practices and implementing procedures to mitigate risk.
• Assist in the further development, implementation, and enforcement of company policies and procedures to operationalize safeguards.
• Play an active role on litigation matters as they arise.
• Coordinate with outside counsel and third-party consultants to support ongoing legal projects, ensuring timely communication and alignment with company goals.
• Serve as a versatile legal advisor, tackling high-priority projects and emerging legal challenges in a fast-paced environment.

Counsel

Communications

• Support the development and delivery of internal communications that promote business objectives, employee engagement, and change management.
• Drive measurable impact by analyzing communication KPIs and engagement metrics, ensuring all content is delivered on time and remains consistent with our internal brand voice.
• Draft, edit, format, and send communications across multiple channels including but not limited to email, slack, intranet, and more.
• Produce, script, and edit video content to drive engagement across multiple internal channels.
• Maintain the Internal Communications calendar to optimize message timing and ensure coordinated delivery.
• Act as a trusted supporter to key internal stakeholders, providing guidance on content, tone, and timing.
• Facilitate the planning and execution of internal events such as monthly virtual all-hands, quarterly leadership events, and bi-annual company-wide gatherings.
• Manage and update the company’s careers website to ensure content is current, visually compelling, and reflective of the employee experience.
• Partner closely with the Talent Acquisition team to create compelling content that attracts top-tier candidates and drives internal referrals.
• Capture on-the-ground photography at company events and office locations to build an authentic, always-on library of employer brand assets.
• Support the day-to-day management of employer platforms including Glassdoor, Indeed, LinkedIn Life pages, and BuiltIn.
• Partner with the People & Culture team to gather stories and assets that bring the employee experience to life for external audiences.
• Steward the planning, timely execution, and announcement of award submissions and third-party recognition.
• Support the execution and internal promotion of CSR initiatives.
• Serve as a point of contact for giving partnerships, managing ongoing relationships with CSR partners to ensure mutual value and impact.
• Support the creation and promotion of key impact artifacts, including the annual Social Impact Report and quarterly CSR one-pagers.
• Help communicate our commitment to our communities effectively both internally and externally.

Internal Communications Specialist

Customer Success Manager

• Speak with business owners to assess goals, address questions, and present renewal options
• Master a high-volume auto-dialer environment
• Use Salesforce as a tactical weapon
• Work with internal teams to support timely and accurate funding outcomes
• Support and mentor more junior reps
• Constantly analyze your own performance data
• Pilot new tech and provide concise, actionable feedback

Senior Customer Engagement Representative

• Translate high-level business problems into functional AI solutions by creating and executing end-to-end solutions
• Design, build, and maintain backend services and APIs that deploy and integrate AI-powered features using existing foundational models (e.g., OpenAI, Claude, Hugging Face, etc.)
• Implement scalable, reliable, and maintainable backend architecture supporting AI workflows, automation, and data processing pipelines
• Integrate AI services into complex technology stacks, ensuring interoperability with microservices, AWS platform, and data systems (Snowflake)
• Enable rapid test-and-learn cycles by building experimentation frameworks that support iterative deployment of AI-driven functionalities
• Collaborate closely with cross-functional teams including product managers, data scientists, and frontend engineers to translate business needs into technical implementations
• Stay abreast of the AI ecosystem, frameworks, and tools to guide implementation decisions and technical evaluations for adopting new AI capabilities
• Document backend system designs, APIs, workflows, and integration patterns clearly for team knowledge sharing and operational continuity.

Staff Software Engineer – Applied AI

Account Executive

• Proactively prospect leads to independently generate and manage a pipeline of funding approvals.
• Via email, text and phone, effectively communicate the benefits of our small business funding, tailoring the conversation to address each customer's unique needs and challenges.
• Develop and maintain strong relationships with customers to ensure satisfaction and product knowledge, acting as a trusted advisor.
• Negotiate and finalize funding agreements, ensuring all terms and conditions are met.
• Demonstrate a solid understanding of the small business financial environment.
• Stay up-to-date on funding product knowledge, market trends, and competitive offerings within the small business financing industry.

Account Executive – Direct Sales

• Proactively manage your portfolio of small and medium businesses that are actively working with Forward Financing, focusing on growing the relationships and providing solutions for additional capital.
• Effectively analyze business profiles and financial history to advise them whether Forward Financing products suit their needs and financial circumstances.
• Leverage data and reporting to proactively attack your day and maximize your opportunities.
• Own the sales process from approval through closing in an effort to crush monthly quotas.
• Diligently balance your activity in a fast-paced environment.

Senior QA Engineer

Group Product Manager, Digital Lending

Sales Development Representative

Staff Software Engineer

Payroll Manager

Senior People Business Partner

Senior People Business Partner

Counsel

Internal Communications Specialist

Senior Customer Engagement Representative

Staff Software Engineer – Applied AI

Account Executive – Direct Sales

Account Executive – Renewals