Fortive

Senior Manager, Implementation Services

Fortive

full-time

Posted on:

Location Type: Hybrid

Location: Remote • Canada

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Job Level

Senior

About the role

  • Own onboarding execution from contract handoff through go-live.
  • Ensure predictable, high-quality project delivery at scale.
  • Drive proactive risk detection and escalation management.
  • Support standardization and continuous improvement of the end-to-end onboarding experience.
  • Own global capacity planning in alignment with backlog & revenue forecasts.
  • Model hiring against backlog growth and forecasted demand.
  • Improve delivery throughput and backlog burn.
  • Protect and improve project margin performance.
  • Elevate customer outcomes, focusing on time to value and adoption.

Requirements

  • 8+ years of leadership experience in SaaS professional services, implementation, or onboarding.
  • Demonstrated experience leading a geographically distributed leadership team.
  • Ownership of margin performance, capacity planning, hiring plans, and services forecasting.
  • Proven experience collaborating with enablement teams to improve onboarding and ramp programs that reduce time-to-productivity.
  • Deep fluency in services economics: utilization, backlog dynamics, throughput, and revenue per head.
  • Experience operating at scale in enterprise SaaS environments.
  • Strong executive communication skills with cross-functional influence.
  • Data-driven mindset; fluent in services KPIs and performance analytics.
  • Executive presence with a track record of cross-functional collaboration.
Benefits
  • Collaborative work environment
  • Professional development opportunities
  • Flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project deliveryrisk detectioncapacity planningbacklog managementrevenue forecastingdelivery throughputmargin performanceonboarding executionservices forecastingperformance analytics
Soft Skills
leadershipexecutive communicationcross-functional influencecollaborationdata-driven mindsetexecutive presencecustomer focuscontinuous improvementproactive risk managementstandardization