Fortive

Support Analyst

Fortive

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru East • India

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Job Level

Junior

About the role

  • Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
  • Provide baseline training and guidance to clients and providers on ServiceChannel applications
  • Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
  • Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
  • Ensure client satisfaction by delivering prompt, professional, and effective support.

Requirements

  • Typically requires 1–2 years of experience in a customer service or technical support role, preferably in a call center or SaaS environment
  • Strong command of ServiceChannel applications, general IT troubleshooting, and familiarity with help desk platforms
  • Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users
  • Analytical thinking and attention to detail; able to diagnose and resolve technical issues efficiently
  • Demonstrated ability to provide high-quality customer support and maintain professionalism under pressure
  • Ability to work independently and collaboratively within a team environment
  • Bachelors in Computer Science, IT, Computer Information Systems
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT troubleshootingtechnical supportcustomer servicedocumentationproblem resolutionknowledge base contributionbaseline trainingissue escalationsystem usageServiceChannel applications
Soft Skills
communication skillsanalytical thinkingattention to detailcustomer supportprofessionalismindependenceteam collaborationproblem-solvingtime managementadaptability