Support Analyst
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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About the role
- Respond to inbound support requests via help desk platforms
- Provide baseline training and guidance to clients
- Identify system issues and document them for the Development Team
- Maintain accurate records of support interactions
- Ensure client satisfaction by delivering prompt support
Requirements
- 1–2 years of experience in a customer service or technical support role
- Strong command of ServiceChannel applications
- Excellent verbal and written communication skills
- Analytical thinking and attention to detail
- Demonstrated ability to provide high-quality customer support
- Ability to work independently and collaboratively within a team environment
- Bachelor's degree in Computer Science, IT, or Computer Information Systems
Benefits
- Health & wellness programs
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical supportanalytical thinkingattention to detail
Soft Skills
verbal communicationwritten communicationclient satisfactionindependent workteam collaboration
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in ITBachelor's degree in Computer Information Systems