Support Analyst
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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About the role
- Respond to inbound support requests via help desk platforms
- Provide baseline training and guidance to clients
- Identify system issues and document them for the Development Team
- Maintain accurate records of support interactions
- Ensure client satisfaction by delivering prompt support
Requirements
- 1–2 years of experience in a customer service or technical support role
- Strong command of ServiceChannel applications
- Excellent verbal and written communication skills
- Analytical thinking and attention to detail
- Demonstrated ability to provide high-quality customer support
- Ability to work independently and collaboratively within a team environment
- Bachelor's degree in Computer Science, IT, or Computer Information Systems
Benefits
- Health & wellness programs
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportanalytical thinkingattention to detail
Soft skills
verbal communicationwritten communicationclient satisfactionindependent workteam collaboration
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in ITBachelor's degree in Computer Information Systems