FortisBC

Technical Analyst 2

FortisBC

full-time

Posted on:

Location Type: Office

Location: Kelowna • Canada

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Salary

💰 CA$62,000 per month

About the role

  • Provide frontline and advanced technical support to our end users
  • Administers and completes advanced technology requests
  • Performs departmental deskside/helpdesk functions including problem receiving, recording, and tracking
  • Administers departmental software and hardware inventory records
  • Perform upgrades, installations, and preventive maintenance tasks
  • Responds to client calls and incident tickets for support
  • Research advanced end-user solutions for hardware and software
  • Administer software licensing
  • Provide advanced support for mobile and smart devices
  • Repair computer software and/or hardware and arrange with external vendors for repairs
  • Assist senior staff on various projects
  • Create device images and software packages for deployment
  • Set-up/deliver PC equipment and recycle excess surplus equipment
  • Track work performed in problem management system, prepare progress reports, administer and maintain corporate workstation assets.
  • Maintain up-to-date knowledge of the company’s computer systems
  • Administer multiple resources, task breakdown, and delegation and set milestones.

Requirements

  • 2 year Diploma in Computer or Electronics Technology, Computer Science or related field.
  • 4 years’ experience related work experience.
  • Competence in the execution of small projects
  • Strong understanding of current operating systems applicable to the job
  • Imaging processes in a corporate environment
  • Software deployment in a corporate environment
  • Working knowledge of the server environment
  • Windows Server based network environment
  • Microsoft Office applications
  • Advanced working knowledge of peripherals and network attached devices
  • Valid Class 5 British Columbia Driver’s license.
Benefits
  • Competitive salary
  • Safety and inclusive culture
  • Life-long career development
  • Volunteerism encouragement
  • A wide range of challenging opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsoftware deploymentimaging processeshardware repairpreventive maintenancesoftware licensingproblem managementnetwork attached devicesWindows Servercomputer systems
Soft Skills
problem solvingcommunicationproject executiontask delegationmilestone setting
Certifications
2 year Diploma in Computer Technology2 year Diploma in Electronics Technology2 year Diploma in Computer Science