Fortis

Customer Success Manager

• Serve as a primary point of contact for an assigned portfolio of partners, responding to day-to-day questions and coordinating internal resources as needed.
• Support partner onboarding, including gathering requirements, coordinating internal teams, tracking implementation milestones, and ensuring a smooth go-live on the Fortis platform.
• Conduct regular check-ins and virtual training sessions to drive adoption of Fortis capabilities, tools, and best practices within partner organizations.
• Help partners leverage Fortis go-to-market assets (sales tools, marketing collateral, training content) to drive joint growth and optimize payment experiences for end merchants.
• Monitor partner health and performance using available reports and dashboards; flag risks, surface opportunities, and support preparation of business reviews for Partner Development/Success leadership.
• Collaborate closely with internal teams (Sales/BD, Implementations, Support, Product, Marketing, Risk) to resolve partner issues and remove operational blockers.
• Document and maintain partner configurations, processes, and playbooks to support scalable, repeatable partner success motions.
• Capture partner feedback and recurring themes, and channel them back to Product, Operations, and Leadership to improve Fortis’ partner experience.
• Support management of partner escalations by gathering context, coordinating investigation, and ensuring timely communication back to the partner.

Partner Success Specialist

Account Manager

• Recruit, develop, and sign new partners through multiple channels
• Build and manage a pipeline of new partner opportunities
• Support negotiation of contracts, Schedule A terms, and related partner documentation
• Execute GTM sales strategies and partner development campaigns
• Accurately document and demonstrate sales efforts through CRM updates and metric-based reporting
• Apply solution selling skills within payments, software, technology, or similar industries

Manager, Partner Development

Account Specialist

• Translate discerning preferences into seamless outcomes
• Anticipate needs before they’re voiced
• Curate world-class recommendations
• Orchestrate handoffs across complex international itineraries
• Refine playbooks and standards for concierge brand consistency
• Collaborate with all departments to support operations in Europe

Partner Success Specialist

Manager, Partner Development

Facilitation & Concierge Account Specialist