Fortis

Consultant

• Apply the company mission, vision and values in your day to day work and decision making
• Spend the necessary time learning and executing the core operations of Fortis’ offering
• Work with Fortis's global network to schedule and advise on logistics and travel arrangements for primarily passengers using private aviation to travel
• Be willing to be part of a cohesive team environment where each contributes to helping others and clients when needed

Global Travel Consultant

Security Engineer

• Drive principals in an armored SUV with disciplined, defensive driving habits and professional presence
• Pre-plan routes and alternates; identify choke points, safe havens, and predictable patterns to avoid
• Execute pre-departure checks, maintain cleanliness and flawless operating condition, and ensure emergency equipment is staged and serviceable
• Maintain comms with internal teams during movements; document key details and close loops

Armored Vehicle Security Chauffeur

Operations

• Provide end user support for Fortis technologies along with 3rd party technologies Fortis resells
• Help to integrate Fortis technologies into ISV partners software
• Provide troubleshooting support for these technologies and help troubleshoot integration issues
• Provide support for payment processing inquiries, assisting with transaction research, reporting and more advanced topics requiring research tickets with the payment processor
• Work with ISV’s directly to find solutions for our merchants and help them with integrating our technologies
• Manage and maintain workload through ticket system
• Remain in call queue for inbound calls
• Respond to and address emailed inquiries
• Handle technical support escalation questions and issues
• Work with development team on troubleshooting and supporting Fortis technologies
• Work with Sales Agents with integration and end user support questions
• Work with terminal manufacturers on product capabilities for end user support

Global Travel Consultant

Armored Vehicle Security Chauffeur

Technical Operations Specialist