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Facilitation & Concierge Account Specialist
FortisFacilitation & Concierge Account Specialist creating seamless travel experiences for ultra-high-net-worth clients at Fortis. Collaborating with teams to support high-stakes operations across Europe.
About the role
Key responsibilities & impact- Translate discerning preferences into seamless outcomes
- Anticipate needs before they’re voiced
- Curate world-class recommendations
- Orchestrate handoffs across complex international itineraries
- Refine playbooks and standards for concierge brand consistency
- Collaborate with all departments to support operations in Europe
Requirements
What you’ll need- Experience in concierge, luxury hospitality, client success, travel operations, or facilitation
- Proficiency with data, tools, and technology (Asana, Airtable, CRM platforms)
- Exceptional attention to detail and strong organizational instincts
- Clear and warm communication skills, both in writing and verbally
- Excellent judgment and discretion with UHNW principals and sensitive information
Benefits
Comp & perks- Comprehensive concierge services
- Support for high-stakes trips and missions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailOrganizational SkillsClear CommunicationWarm CommunicationJudgment And Discretion