Fortanix

Customer Success Engineer

Fortanix

full-time

Posted on:

Location Type: Remote

Location: United Arab Emirates

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Tech Stack

AWSAzureCloudVault

About the role

  • Participate and lead technical design workshops with customers
  • Design, Configure and Implement our platform
  • Customer training and enablement
  • Drive product adoption and usage
  • Ensure customers are wildly successful and renewing and referenceable
  • Troubleshoot and resolve production issues
  • Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
  • Be the voice of the customer with engineering, product management and rest of the company

Requirements

  • Pays attention to details
  • Is extremely responsive and able to get back to customers in minutes in most cases
  • Can work independently, while also being an effective member of a team
  • Knows how to collect, create, and track support tickets
  • Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
  • Differentiates a feature request from bug triage
  • Identifies automation opportunities for troubleshooting common issues
  • Every interaction should result into an action trail (KB, product feature, etc.)
  • Is a customer champion
  • Keeps track of new requests coming from customers and would want to influence product management
  • Influences product features to fix common problems
  • Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team
  • Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases.
  • Be in any discipline or equivalent
  • Flexible working in different time zones depending on the customer
  • Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently.
  • Strong technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages.
  • Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect.
  • Strong working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP.
  • Experienced with various database encryption, tokenization, certificate management other key management operations.
  • Ability to work in a highly fast-paced, rapid growth environment.
  • Strong collaboration, written and communication skills
  • ***Must live in the UAE***
Benefits
  • We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine data security in for hybrid cloud, AI and Post Quantum.
  • Quarterly recharge days
  • 40 hours of Volunteer Time Off/year
  • Internet stipend
  • Friendly culture that brings the best out of everybody
  • Being able to work Fully remote
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HSMKey Managementsystems administrationcontainer technologiesscripting languagesAWS CloudHSMAWS KMSGoogle Cloud KMSAzure Key VaultIBM Key Protect
Soft Skills
attention to detailresponsivenessindependenceteam collaborationcustomer advocacyinfluencing product managementcommunication skillsproblem-solvingautomation identificationaction-oriented