Fortanix

Sales

• End to End Sales Process. Manage all aspects of the sales cycle, from prospecting to close to add-on expansions.
• Consultative Selling. Engage prospects in a consultative sales process around Fortanix as part of their core security infrastructure and operations.
• Big Deals. Own & drive strategic sales opportunities at complex enterprise accounts, building on existing wins & pipeline.
• Pipeline Building. Work with marketing, strategic alliances, Federal resellers, & your own network to identify the best prospects, then develop & qualify your sales pipeline.
• Technical Evaluations. Work with deep technical resources to manage successful customer evaluations & proof of concept deployments.
• Market Feedback. Continuously gather product & market feedback to guide new products & programs that amplify your success.
• Customer Success. Cultivate customer relationships & satisfaction to create strong references, renewals & opportunities for upsell.

Federal Regional Sales Manager

Sales Engineer

• Consultative Selling. As a member of the sales team engage prospects in a consultative sales process around Fortanix as part of their core security infrastructure and operations.
• Discovery. Work closely with prospects early in the sales process to gain deep understanding of their technical requirements and propose how best to address them.
• Technical Evaluations. Work with deep technical resources, sales team and prospects to manage successful customer evaluations and proof of concept deployments.
• Demos and Training. Prepare and document customer demonstrations as well as formal and informal customer training.
• Product Knowledge. Work closely with Engineering and Product teams to maintain a deep understanding of Fortanix products and core technology.
• Market Feedback. Continuously gather product and market feedback to guide new products.
• Customer Success. Ensure customers are getting the most from their investment in Fortanix, creating strong references, renewals and opportunities for upsell.

Scrum Master

• Lead multiple scrum teams using Agile methodology and scrum practices
• Collaborate with Product Managers and scrum teams to drive value with each sprint
• Remove any impediments and coach and collaborate with teams on removing those obstructions
• Help the scrum teams to achieve higher levels of scrum maturity
• Support the product owners, scrum teams and provide guidance
• Ensure deliverables are up to high quality standards at the end of each sprint
• Facilitate backlog grooming sessions by coordinating with scrum team, product owner and Product management
• Conduct sprint retrospective, sprint demos and sprint reviews
• Report on team velocity, bug queue, feature/tech debt etc

Full-stack Engineer

• - Collaborate with product managers and other engineers to determine customer requirements and translate them into technical solutions
• - Design, develop, and deploy observability features and functionality for our cloud security platform
• - Optimize and scale our observability infrastructure to handle large volumes of data efficiently
• - Participate in code reviews and provide constructive feedback to ensure the overall quality and stability of the codebase
• - Contribute to the continuous improvement of software development processes and practices

Software Engineer II

Support Engineer

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
• Provide on-call support 24x7 on an as needed basis

Product Support Engineer

• Fortanix is a dynamic start-up solving data protection challenges. Role: design, build, maintain observability platform; collaborate with product managers and engineers to determine customer requirements; design, develop, deploy observability features; optimize and scale observability infrastructure; participate in code reviews; contribute to continuous improvement of development processes.