Product Support Engineer

Fortanix

Product Support Engineer deploying and optimizing the Fortanix platform. Providing technical support and collaborating with customers to enhance their experience.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerKubernetesLinuxPython

About the role

Key responsibilities & impact

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as needed basis

Requirements

What you’ll need

Hands-on 5+ years related experience working in a support organization
Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required.
Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
Understanding of KMS interfaces (KMIP, REST API, etc.)
Ability to work in a highly fast paced, rapid growth environment
Strong collaboration, written and communication skills

Benefits

Comp & perks

We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.
Unlimited PTO (it’s between you and your work!)
40 hours of Volunteer Time Off/year
Internet stipend
Friendly culture that brings the best out of everybody
401k
Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxKubernetesDockerPythonscripting languagesfault isolationroot cause analysisHSMKMScrypto interfaces

Soft Skills

collaborationwritten communicationcommunication skillscustomer experienceproblem solving