Technical Systems Manager
Formula Fig
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$90,000 - CA$140,000 per year
Job Level
JuniorMid-Level
About the role
- Manage and optimize integrations across Shopify, MindBody Online, Gorgias, Klaviyo, and other platforms
- Own system configurations and ensure data flows correctly between platforms
- Support the transition toward Shopify as our central source of truth for bookings and checkout
- Troubleshoot technical issues by reading logs, identifying root causes, and implementing fixes
- Debug issues independently and resolve them with proper documentation
- Collaborate with external partners (developers, agencies)
- Bridge backend operations with frontend experience, connecting the dots between departments
- Support Finance with data infrastructure needs for accurate and timely reporting
Requirements
- Strong Shopify Plus expertise, including Shopify Markets (US/Canada experience required)
- Technical fluency with APIs and integrations — able to read documentation, debug errors, run UAT, and collaborate directly with developers
- Hands-on experience with CX, marketing, and booking platforms (e.g., Gorgias, Klaviyo, MindBody, or similar)
- Experience operating in multi-location retail, hospitality, or beauty/wellness environments
- Highly organized and adaptable — strong documentation habits and comfort balancing quick fixes with scalable, long-term solutions in a fast-paced environment
Benefits
- Competitive salary and benefits package (vision, dental, health)
- The opportunity to shape the future of a rapidly growing skincare brand
- A dynamic and collaborative work environment
- Continuous professional development and growth opportunities
- Formula Fig perks, treatment benefits, and product discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Shopify PlusAPIsintegrationsdebuggingUATdata infrastructuresystem configurationstechnical troubleshootingdocumentation
Soft skills
highly organizedadaptablestrong documentation habitscollaborationproblem-solving