Formic

Recruitment

• Perform full-cycle recruitment of candidates for technical and operational roles
• Manage searches for prioritized roles as well as proactively connect with talent
• Strategically source and follow-up with passive candidates
• Ensure hiring teams are informed and equipped to interview successfully
• Be a consultative partner to hiring managers and department leaders
• Communicate necessary role and panel information, schedule and confirm interviews
• Conduct thoughtful candidate interviews
• Maintain excellent data hygiene and integrity by documenting every contact point with candidates
• Ensure positive experience for all who interact with our team
• Uphold process with a team player attitude

Recruiter – Contract

General

• Answer inbound calls from customers and partners with professionalism and urgency
• Gather key context to determine whether the request requires technical support, service dispatch, or escalation
• Route calls to the correct Field Service Engineer or internal team based on region, expertise, and availability
• Log call details and follow-up items in ticketing, Slack, email, and CRM systems
• Maintain and adjust the live Field Service schedule to reflect real-time changes and shifting priorities
• Monitor incoming emails, alerts, and customer updates to identify risks and action items
• Track travel plans, site access windows, and technician availability to prevent gaps or overlaps
• Escalate urgent issues early when leadership visibility is required
• Prepare and facilitate daily service huddles with clear visibility into upcoming work, coverage needs, and open issues
• Support shift transitions and weekend/on-call handoffs by capturing and documenting key updates
• Escalate site delays, resourcing gaps, and repeat issues as needed
• Maintain documentation and standard work related to scheduling, call handling, and service workflows
• Partner with service leadership to improve tools, processes, and operational clarity
• Use Slack, MaintainX, Salesforce, and internal systems to support day-to-day execution
• Track technician utilization, site coverage, and system downtime
• Identify trends in call types, repeat issues, and areas where better routing or documentation would help reduce friction

Recruiter – Contract

Service Coordinator