Service Coordinator

Formic

Remote Service Coordinator supporting the execution of Formic’s Field Service organization. Managing service scheduling and ensuring efficient technician deployment for customer needs.

Posted 7/20/2026contractRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service coordination and customer support, with a strong focus on technical scheduling and dispatch operations. Proficient in managing multiple systems and communication channels while maintaining operational clarity and efficiency.

Highest-signal resume keywords

Service CoordinationTechnical SchedulingCustomer SupportAdvanced English ProficiencyField Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service CoordinationTechnical SchedulingCall HandlingDocumentation ManagementOperational Clarity

Soft Skills

Fast CommunicationProfessional Phone PresenceCalm Under Pressure

Tools & Technologies

SlackMaintainXSalesforceCRM Systems

Industry Keywords

Field ServiceAutomationRoboticsManufacturingIndustrial Environments

About the role

Key responsibilities & impact

Answer inbound calls from customers and partners with professionalism and urgency
Gather key context to determine whether the request requires technical support, service dispatch, or escalation
Route calls to the correct Field Service Engineer or internal team based on region, expertise, and availability
Log call details and follow-up items in ticketing, Slack, email, and CRM systems
Maintain and adjust the live Field Service schedule to reflect real-time changes and shifting priorities
Monitor incoming emails, alerts, and customer updates to identify risks and action items
Track travel plans, site access windows, and technician availability to prevent gaps or overlaps
Escalate urgent issues early when leadership visibility is required
Prepare and facilitate daily service huddles with clear visibility into upcoming work, coverage needs, and open issues
Support shift transitions and weekend/on-call handoffs by capturing and documenting key updates
Escalate site delays, resourcing gaps, and repeat issues as needed
Maintain documentation and standard work related to scheduling, call handling, and service workflows
Partner with service leadership to improve tools, processes, and operational clarity
Use Slack, MaintainX, Salesforce, and internal systems to support day-to-day execution
Track technician utilization, site coverage, and system downtime
Identify trends in call types, repeat issues, and areas where better routing or documentation would help reduce friction

Requirements

What you’ll need

3-5 years of experience in service coordination, customer support, technical scheduling, or dispatch operations
Experience supporting field service teams in automation, robotics, manufacturing, or industrial environments
Comfort operating across multiple systems and communication channels simultaneously
Fast, clear communicator with a calm and professional phone presence
Advanced English proficiency (CEFR C1 or higher) required to confidently manage live customer calls and technical conversations

Benefits

Comp & perks

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy