Manage and execute the U.S. duty drawback program, including data analysis, claim preparation, and post‑filing support
Ensure timely, accurate, and compliant drawback claims under CBP regulations
Partner closely with Trade Compliance, Finance, Procurement, Logistics, and external experts to maintain a robust, audit‑ready program
Oversee end‑to‑end administration of the company’s U.S. duty drawback program
Collect, reconcile, and validate data from customs entries, bills of lading, commercial invoices, AES filings, inventory records, and internal systems to support drawback claims
Prepare and review drawback claims and work with third‑party providers responsible for claim filing
Develop exception reporting to identify and resolve data mismatches and gaps; consolidate and normalize data from multiple business units and service providers into a unified set for claim processing
Develop claim strategies and prioritization to maximize recovery while adhering to regulatory requirements
Maintain comprehensive and organized drawback documentation and audit files, ensuring traceability from import to export/destruction
Manage Customs audits and inquiries related to drawback, ensuring timely and compliant responses
Develop and maintain internal SOPs, controls, and calendar tracking for claim deadlines and record retention requirements
Coordinate with IT and Finance to improve data quality and implement automated data feeds and reconciliation routines to support drawback
Analyze drawback program performance and produce periodic reports and metrics on recovered duties, claim status, and financial impact
Educate internal stakeholders on drawback-eligible scenarios, documentation needs, and process requirements
Monitor regulatory and procedural changes related to drawback and implement necessary adjustments to policies and processes.

Requirements

Bachelor’s degree in Business, Accounting, Finance, Supply Chain, International Trade, or related field; or equivalent years of directly relevant experience
Minimum 5 years of experience working with U.S. customs operations, duty drawback, or customs accounting within a corporate environment
Comprehensive understanding of U.S. duty drawback laws and regulations, CBP guidance, Customs entry processes, import/export documentation, recordkeeping
Demonstrated experience analyzing large data sets (imports, exports, inventory) and reconciling discrepancies
Strong working knowledge of U.S. Customs regulations related to drawback and general customs procedures
Proficiency with Excel (e.g., pivot tables, vlookups, basic formulas)
Experience with customs broker systems, ACE reporting, and/or drawback software solutions
Licensed U.S. Customs Broker (LCB) or advanced progress toward licensure
Prior experience working directly on duty drawback programs (either in-house or through a drawback specialist firm)
Exposure to manufacturing environments and the ability to understand bills of material and production records
Experience with ERP and data warehouse tools (e.g., SAP, Oracle, SQL-based reporting tools).

Benefits

medical, dental, vision, life insurance
disability coverage
401(k) with company match
employee stock purchase plan (ESPP)
paid time off
quarterly profit-sharing bonuses
flexible spending or savings accounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisclaim preparationexception reportingdata reconciliationcustoms entry processesimport/export documentationanalyzing large data setsU.S. duty drawback lawsfinancial impact analysisregulatory compliance

Soft Skills

organizational skillscommunication skillscollaborationproblem-solvingattention to detail

Certifications

Licensed U.S. Customs Broker (LCB)