FormAssembly

Sales Development Rep

• Prospect and develop new leads via email, social media, LinkedIn, calling, and other resourceful "smart selling" lead generation practices
• Qualify prospects to determine if FormAssembly is a good fit for their needs
• Provide Account Executives with high quality closing opportunities
• Travel periodically to represent the FormAssembly brand at industry events

Sales Development Representative

Support Engineer

• Spend a majority of your day resolving complex customer issues via email, chat, and other support channels
• Act as a primary escalation point for Tier 1, assisting with high-complexity or high-visibility cases
• Partner closely with Tier 2, Engineering, and Product teams to drive resolution of advanced technical issues
• Provide real-time guidance and support to team members via Slack and case collaboration
• Assist in identifying, triaging, and communicating trending issues, bugs, or release impacts
• Contribute to and help maintain internal documentation, troubleshooting guides, and support processes
• Mentor team members by sharing knowledge, refining troubleshooting skills, and improving case quality
• Help ensure consistency and quality in customer interactions and technical resolutions
• Participate in initiatives that improve team efficiency, workflows, and customer experience

Sales Development Representative

Principal Technical Support Specialist