Form Lab

Associate

• Ensuring exceptional customer service is given to each patient during in person consultations
• Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders
• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations
• Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant
• Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction
• Work independently in the field following directions and established processes, while effectively managing your assigned territory
• Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations
• Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field

Clinical Care Associate

Patient Care

• Evaluate and determine best course of treatment for H-Wave home use and effectively instruct patient users of H-Wave home devices using video and audio communication technology.
• Review, initiate contact, schedule home unit instruction and follow up on all referrals for H-Wave units.
• Ensures exceptional customer service is provided to each patient resulting in positive patient outcomes.
• Provides administrative support to assigned Sales Consultants and assists the assigned Sales Consultant in completion of forms and/or paperwork as a result of consultation.
• Demonstrate a strong ability to work independently while following both directions and established processes.
• Maintain a thorough understanding of the company policies, processes, software, etc.
• Inventory control of medical devices as needed.
• Adhere to telecommuting work policies and requirements.
• Model a culture reflective of our core company values.
• Other duties as assigned.

Virtual Patient Care Associate

Account Executive

• Drive New Business: Identify potential physician partners unfamiliar with H-Wave, schedule presentations, and demonstrate how our technology can transform their practice and patient outcomes.
• Consultative Selling: Understand each physician’s needs, offer tailored solutions, and secure commitments to trial and adopt H-Wave.
• Process Implementation: Collaborate with physicians and their staff to set up new workflows for identifying patient candidates and placing orders.
• Become a Product Expert: Master H-Wave’s technology, best practices, and clinical applications to confidently educate healthcare professionals and patients.
• Long-Term Relationship Management: Nurture ongoing partnerships with physician offices, ensuring consistent support, satisfaction, and success in patient care.

Medical Sales Representative

• Identify potential physician partners unfamiliar with H-Wave, schedule presentations, and demonstrate how our technology can transform their practice and patient outcomes.
• Understand each physician’s needs, offer tailored solutions, and secure commitments to trial and adopt H-Wave.
• Collaborate with physicians and their staff to set up new workflows for identifying patient candidates and placing orders.
• Master H-Wave’s technology, best practices, and clinical applications to confidently educate healthcare professionals and patients.
• Nurture ongoing partnerships with physician offices, ensuring consistent support, satisfaction, and success in patient care.