Clinical Care Associate

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Clinical Care Associate providing drug-free pain relief and functional improvement for patients. Collaborating with clinicians and sales team to enhance patient outcomes and satisfaction.

Posted 7/24/2026full-timeRiverside • California • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills while effectively managing field sales operations and maintaining strong relationships with clients and strategic partners. Proficient in conducting consultations and following established processes to ensure customer satisfaction and meet sales goals.

Highest-signal resume keywords

Customer Service ExperienceStrong Oral And Written Communication SkillsAbility To Meet Sales GoalsExperience In Anatomy Or PhysiologyValid Driver’s License

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingIndependent WorkCollaboration

Tools & Technologies

Sales Software

Industry Keywords

In-Person ConsultationsField Sales OperationsCustomer SatisfactionSales QuotasHome Unit Instruction

About the role

Key responsibilities & impact

Ensuring exceptional customer service is given to each patient during in person consultations
Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders
Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations
Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant
Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction
Work independently in the field following directions and established processes, while effectively managing your assigned territory
Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations
Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field

Requirements

What you’ll need

Must reside in the Inland Empire, CA area
Bachelor’s degree preferred
Experience in anatomy or physiology preferred
Demonstrated ability to meet goals in a rapidly changing environment
Customer Service experience, ideally working with external customers
Ability to forge, expand, and maintain relationships with our strategic partners
Strong oral and written communication skills across various media including phone, video, and email
Must have a valid driver’s license and a clean driving record.

Benefits

Comp & perks

Base Salary + Commission
Mileage Reimbursement
Matching 401(k) (6%)
Health, life, vision and dental insurance
Company Issued iPhone and laptop