Forethought

Solutions Engineer

• Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform.
• Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value.
• Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem.
• Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value.
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap.
• Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery.
• Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results.
• Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery.
• Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle.
• Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.

AI Solutions Architect – AI Integration Consultant

Account Executive

• Identify high-potential business and verticals and develop and execute outbound strategies to bring them to Forethought
• Turn inbound demand into happy Forethought customers
• Manage our sales pipeline, utilizing the sales process and playbook in place.
• Define and communicate the specific benefits of Forethought appropriate for each user, from the first discovery, demo and trial process.
• Own New Business opportunities from start-to-finish along with Expansion for our current customer base.

Account Executive – AI/SaaS

Sales Development Rep

• Drive proactive, outbound prospect outreach through phone, email, and social media.
• Achieve sales-qualified opportunity goals.
• Partner with Account Executives to engage best-fit accounts.
• Research technical buyers and craft contextual emails and cold calls.
• Maintain accurate documentation in the CRM.
• Collaborate with Marketing to refine messaging.

AI Solutions Architect – AI Integration Consultant

Account Executive – AI/SaaS

Sales Development Representative – AI