Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform.
Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value.
Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem.
Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value.
Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap.
Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery.
Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results.
Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery.
Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle.
Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.

Requirements

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
Strong understanding of software deployment methodologies, system integration, and configuration best practices.
Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs.
Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
Experience with Sentry, Kibana or other error logging tools preferred.
Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.

Benefits

Health Insurance
Paid maternity, paternity & parental leave
Company wide wellness day

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

large language modelsAI solutionssystem integrationsoftware deployment methodologiesautomation strategiestechnical consultingconfiguration best practicesAPIscloud-based solutionserror logging

Soft Skills

communication skillsproblem-solving skillscustomer-focused mindsetcreativityadaptabilitycollaborationleadershipinnovationguidancedocumentation

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Business Administration