Forerunner

Account Manager

• Own cross-sell motions within assigned accounts by building value, presenting tailored commercial proposals, and negotiating contract expansion
• Serve as a trusted commercial advisor supporting product and adoption discussions and ensuring sustained investment
• Work with Customer Success Manager to identify and qualify expansion opportunities and turn user feedback into measurable revenue growth
• Develop and maintain an accurate account pipeline; partner with CS Leadership on forecasting, reporting, and goal setting for post-sales revenue targets
• Liaise with Product, Marketing, Customer Success, and Engineering teams to shape and execute commercial strategies and feedback loops
• Build compelling ROI and impact stories leveraging case studies, metrics, and user success to extend accounts

Senior Account Manager

Product Designer

• Own complex, cross-functional product design work from discovery to delivery and launch
• Partner with PM and Engineering to clarify problems, define scope, and set measurable outcomes
• Lead discovery activities: interviews, task analyses, field/context research, and synthesize insights into strategy
• Anticipate edge cases, constraints, and operational realities early in the process
• Design end-to-end flows across web and mobile from low-fi to high-fi
• Prototype quickly in Figma (and lightweight code when helpful) and validate with users
• Drive implementation with engineering and run final design reviews before launch
• Contribute to and maintain the design system (Figma + component library) and document rationale
• Build trusted relationships across PM, Eng, and CS and facilitate alignment in ambiguity
• Communicate clearly to drive decisions, tell product stories, and raise quality across teams

Senior Product Designer

Customer Success Manager

• Serve as partner communities' internal advocate, ensuring excellent Forerunner experience and gathering feedback
• Ensure customer health: become a trusted advisor, understand workflows, and drive project success, retention, and renewal
• Product activation: deliver user communications, customized in-app onboarding, and continued learning
• Support account expansion by identifying opportunities and partnering with sales and leadership
• Evangelize success stories and develop case studies to help community partners grow
• Coordinate customer feedback with Marketing, Product, and Engineering to improve product and support customers
• Contribute to the development of customer success policies and procedures as an early team member

Senior Account Manager

Senior Product Designer

Customer Success Associate