Forerunner

Customer Success Manager

• Serve as partner communities' internal advocate, ensuring excellent Forerunner experience and gathering feedback
• Ensure customer health: become a trusted advisor, understand workflows, and drive project success, retention, and renewal
• Product activation: deliver user communications, customized in-app onboarding, and continued learning
• Support account expansion by identifying opportunities and partnering with sales and leadership
• Evangelize success stories and develop case studies to help community partners grow
• Coordinate customer feedback with Marketing, Product, and Engineering to improve product and support customers
• Contribute to the development of customer success policies and procedures as an early team member

Customer Success Associate