Product Support Manager
Clay
PythonSQL
Regional Manager
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Lead the strategy development and implementation of annual Business Plans to deliver sales, ownership, CX and network development objectives
- Develop quarterly plans to achieve sales and share targets for new and CPO vehicles
- Leverage resources such as Quarterly Dealer challenge funds, Tier 1 marketing support programs and Tier III Lincoln Ownership messaging
- Deliver Lincoln FCSD and CX objectives (parts purchases, Retail RO growth, RO duration, Shop Capacity & Tech recruiting, recall completion, remote experiences, OSR, NPS)
- Leverage key Lincoln Programs (LCP, LCORP, LBEAP & Lincoln Institute) to drive retailer performance, profits and client satisfaction
- Support Market Representation Manager in building a business plan to establish a strong Retail Network and lead network optimization discussions
- Identify competitive luxury OEM candidate prospects and develop retailer action plans to improve operations and profitability
- Secure Retailer investments/commitments in new facilities and dedicated resources for Lincoln
- Establish and maintain strong working relationships with Dealer Principals, Ford Division & FCSD Regional Management, Lincoln Automotive Financial Services, General Office, Parts Supply & Logistics Management, Global Warranty Operations Management, and Service Engineering Operations/Technical Support Operations
Requirements
- Bachelor’s degree in business (Marketing, Management, Economics, Finance, Communications, or related field)
- 8+ years of Dealership Contact or Sales Field experience
- Must have experience traveling in a sales role
- Must be willing and able to relocate to Los Angeles, CA and willing to relocate again in the future
- Ability to travel in market that requires overnight travel (i.e. Hotel stays Tuesdays to Fridays)
- Average Travel Required: ~80%
- Must possess a valid and unrestricted driver's license
- Visa sponsorship is not available for this position; candidates must be legally authorized to work in the United States
- Preferred: 5+ years of experience in marketing, sales, service and customer experience
- Preferred: Extensive Dealer contact and operations experience
- Preferred: Extensive knowledge and understanding of dealership operations & market representation
- Preferred: 5+ years of Management level supervisory experience
- Preferred: Excellent Dealer relations and communication skills
- Preferred: Retail Marketing C&I experience
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business planningsales strategymarket representationdealer operationscustomer experienceretail marketingprofitability analysisnetwork optimizationparts supply managementtechnical support operations
Soft skills
leadershipcommunicationrelationship buildingstrategic thinkingproblem solvingteam collaborationnegotiationcustomer satisfaction focusadaptabilityorganizational skills
Certifications
Bachelor’s degree in businessvalid driver's license
