ServiceNow Architect
Ford Motor Company
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Define and contribute to the architectural vision for ServiceNow solutions, aligned with Ford’s enterprise IT strategy.
- Own solution architecture decisions for assigned ServiceNow domains.
- Lead architecture and design for complex ServiceNow implementations across modules such as ITSM, ITOM, SPM/ITBM, and the core platform.
- Ensure solutions follow ServiceNow best practices and integrate seamlessly with enterprise systems.
- Provide architectural oversight and technical guidance to development teams.
- Establish and enforce standards, patterns, and governance processes.
- Identify and reduce technical debt.
- Drive improvements in platform performance, scalability, security, and maintainability.
- Design high-volume, enterprise integrations using REST, SOAP, IntegrationHub, MID Server, middleware, and event-based patterns (e.g., Kafka).
- Define data models and support data governance within ServiceNow.
- Partner with product owners, business analysts, and stakeholders to align architecture with business outcomes.
- Clearly communicate architectural decisions and trade-offs.
- Evaluate new ServiceNow releases and emerging capabilities (e.g., AI/ML, automation).
- Recommend enhancements that maximize platform value.
- Ensure compliance with Ford security policies and global data privacy regulations (GDPR, CCPA).
- Mentor developers and architects.
- Contribute to building strong internal ServiceNow capabilities.
Requirements
- 10+ years in IT solution design and architecture
- 5+ years of hands-on ServiceNow experience as an architect or lead developer
- Experience delivering large-scale ServiceNow implementations or upgrades in global enterprises
- Strong experience with ITSM, ITOM, and the ServiceNow platform
- Proven experience managing technical debt and platform health
- Experience working in agile and DevOps-based delivery models
- Deep understanding of ServiceNow architecture, data model, and best practices
- Strong JavaScript and ServiceNow scripting (Glide APIs)
- Experience with ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server)
- Solid understanding of relational data models and performance optimization
- Experience with source control, CI/CD, and automated testing
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMITOMSPMITBMRESTSOAPJavaScriptGlide APIsCI/CD
Soft Skills
leadershipcommunicationmentoringcollaborationproblem-solving