Field Operations Manager
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Allen Park • Missouri • United States
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Salary
💰 $115,500 - $218,100 per year
About the role
- Lead and develop the training delivery team, fostering a culture of accountability, innovation, and continuous improvement
- Oversee operations of all U.S. training centers, ensuring consistent, high-quality execution and performance
- Partner with facility stakeholders (e.g., Ford Land) to enhance and expand training center capabilities
- Design, implement, and refine scalable processes to improve training delivery efficiency, quality, and cost-effectiveness
- Identify and eliminate operational bottlenecks, driving streamlined workflows and improved throughput
- Champion an improvement mindset, proactively identifying opportunities to optimize performance
- Lead the end-to-end strategy for training analytics, ensuring data is actively used to evaluate program effectiveness, identify gaps, and validate that training delivery is meeting current and future network needs
- Gather, analyze, and synthesize data from multiple sources (training utilization, technician performance, capacity, cost, and outcomes) to drive continuous improvement and operational decision-making
- Develop clear, compelling narratives that translate complex data into actionable insights, effectively communicating the impact and value of training programs to senior leadership and key stakeholders
- Establish and evolve KPIs and performance frameworks that measure not only activity, but true training effectiveness, technician readiness, and business impact
- Proactively identify trends, risks, and opportunities through data analysis, using insights to inform process improvements, resource allocation, and strategic direction
- Partner cross-functionally to ensure data insights are embedded into process design, program development, and long-term workforce planning
- Drive a culture of data accountability, ensuring decisions are grounded in measurable outcomes and continuously refined based on performance insights
- Identify and implement AI-driven and technology-enabled solutions to enhance training operations, scheduling, resource allocation, and delivery
- Explore innovative approaches to accelerate technician training timelines while maintaining or improving quality
- Leverage digital tools and automation to improve efficiency, scalability, and user experience
- Manage Service Training Instructor (STI) supplier relationships to ensure high-quality instruction and performance accountability
- Oversee training vehicle fleet coordination in partnership with vehicle programs to ensure availability and readiness
- Own vendor performance, contracts, and purchase orders related to training delivery
- Partner with training development teams to ensure curriculum is practical, scalable, and effectively delivered in classroom and field environments
- Ensure training programs meet defined objectives for technician readiness, certification, and performance
- Drive initiatives that improve program efficacy, sustainability, and long-term impact
- Develop and execute annual and long-term business plans aligned with organizational objectives
- Maintain and manage a 5-year financial plan for training center operations
- Ensure cost-effective delivery of training while maximizing return on investment
- Act as a thought leader in training operations, identifying new and innovative program opportunities
- Develop creative solutions to address industry challenges, including technician shortages and evolving skill requirements
- Lead and embrace change, operating effectively in ambiguity and driving progress in “white space” environments.
Requirements
- Bachelor’s degree required;
- 7+ years of experience in operations, training delivery, workforce development, or a related field
- Experience leading teams and managing complex, multi-site operations
- Strong process development and continuous improvement experience (Lean, Six Sigma, or similar methodologies a plus)
- Demonstrated ability to leverage data and analytics to drive decision-making and performance improvements
- Proven success managing external vendors and resource networks
- Strong financial and business planning acumen
- Excellent communication and stakeholder management skills, with the ability to influence at all levels
- Highly adaptable problem-solver, comfortable navigating ambiguity and driving innovative solutions
- Strong organizational, time management, and prioritization skills
- Willingness and ability to travel (>35%)
- - Valid US Driver’s license required
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysistraining deliveryprocess developmentcontinuous improvementfinancial planningvendor managementKPI developmentAI-driven solutionsautomationtraining program design
Soft Skills
leadershipcommunicationstakeholder managementproblem-solvingadaptabilityorganizational skillstime managementprioritizationinnovationaccountability
Certifications
LeanSix Sigma