Lead Network Operations
Ford Motor Company
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- As Network Operations Lead (GSR7), based in India you will be a technical lead supporting Ford's Enterprise Network Operations transformation along with Security operations.
- Supporting the 24x7 Global Network Operations (LAN/WAN, Security & Proxy) team to a center of technical excellence and customer Advocacy.
- Responsible for successful Network Operations including the incident, change implementation, and problem management procedures.
- Ensure the support of network availability Global Network Product offerings.
- Part of Ford's Enterprise Tech Operations department reporting to the Regional Network Operations supervisor.
- Lead and ensure "Always On" (24 x 7) availability of Ford Global Network Product offerings.
- Driving towards supporting full observability and Monitoring, process response, and technical capability to ensure customer uptime of 99.999%+.
- Supporting to significantly reduce the number of incidents and reducing recovery time during an incident. Includes following the KPI Metrics to achieve meaningful customer satisfaction and uptime.
Requirements
- Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.
- Technical strong to lead end-to-end Network Troubleshooting during Incidents.
- Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.
- Bachelor’s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech.
- Able to handle incident independently.
- Able to successfully plan, implement, & delivery all Network Change controls.
- Ability to leverage and involve the right technical resources, and partners, and act during an incident or change control.
- Operation and Maintenance of current on-premises proxies Cisco WSA. Lead or participate in potential Cloud Proxy migration effort.
- Provides tier 2 support and assist with project implementation within the Network environment.
- Successful provisioning as well as supervision of, in installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.
- Excellent Communication, including the ability to independently lead an outage incident.
- Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.
- Provide root cause analysis. Assist Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed.
- Strong troubleshooting experience with network environments.
- Strong understanding of network troubleshooting Tools.
- Significant technical, functional and hands on experience with networking Services and operations.
- Highly collaborative, with the ability to influence team members.
- Ability to provide a strong point of View as necessary.
- 7+ years of Experience in Cisco Network Administration, Network Operations (LAN/WAN) or Network Engineering, configuring, implementing, and troubleshooting.
- 3+ years of hands-on experience with Network Operations Monitoring and response Centers.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Routing protocolsSwitching protocolsWirelessData centerWANSD-WANNetwork monitoringNetwork performance toolsNetwork troubleshootingCisco Network Administration
Soft Skills
Excellent CommunicationCustomer AdvocacyCollaborationInfluencingIncident ManagementProblem ManagementRoot Cause AnalysisIndependent PlanningTechnical LeadershipCustomer Care
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Electronic & Communication EngineeringBachelor’s degree in Electrical and Electronic Engineering