Ford Motor Company

Fleet Uptime Business Systems Lead

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Job Level

Senior

Tech Stack

CloudGoogle Cloud Platform

About the role

  • Support the development and improvement of the Ford Liive platform used to monitor and improve fleet vehicle uptime
  • Work with IT and business teams to convert business needs into clear system requirements
  • Coordinate with IT systems such as: SAP CRM & Salesforce – Customer relationship management system
  • Data Factory – Data movement and integration platform for accessing Connected Vehicle data
  • GCP (Google Cloud Platform) – Cloud platform used for storing and processing data
  • Support the build and improvement of Service Reminders – reminders for scheduled maintenance
  • Vehicle Health Alert leads – alerts that may require action before a vehicle breaks down
  • Fleet Directory – a central database of fleet customer information
  • Act as a link between business users and IT teams to make sure system changes meet business needs
  • Check that data is flowing correctly between systems and highlight any issues or gaps
  • Support UAT (User Acceptance Testing), which means testing new system features before they go live
  • Track issues, collect feedback, and support readiness for pilot and future rollout phases
  • Drive the use of connected vehicle data to improve maintenance planning for fleet customers
  • Help track and follow up on Service Reminders so that scheduled maintenance is completed on time
  • Monitor Vehicle Health Alerts and support actions that can prevent breakdowns and reduce downtime
  • Track Connected Vehicle activation, meaning whether vehicles are properly set up to send data
  • Identify fleets or vehicles where connected vehicle data is not being fully used
  • Work with dealers, fleet teams, and internal stakeholders to improve the use of alerts and reminder leads
  • Help improve pilot processes so that smart maintenance can be scaled more effectively in the future
  • Drive overall coordination of Ford Liive activities across teams
  • Prepare status updates, leadership presentations, and governance materials for regular program reviews
  • Maintain action trackers with clear owners, target dates, and status updates
  • Follow up with stakeholders to ensure actions are completed on time and support escalation of urgent vehicle cases
  • Work closely with IT, Legal, Dealer Operations, Ford Pro, fleet teams, and other internal partners to remove blockers and keep work moving
  • Support preparation and maintenance of key documents such as: Privacy and Consent statements
  • Fleet onboarding and unenrollment process documents
  • Process maps, risk logs, and decision trackers
  • Maintain a central location for key program documents with proper version control
  • Track and report key performance measures such as: VOR (Vehicle Off Road) – vehicles that are not available for use due to repair or service need
  • TAT (Turnaround Time) – time taken to complete service or repair
  • Parts delays – delays caused by part availability
  • Ensure data is accurate in dashboards such as Powerwall (Used to monitor Fleet Uptime metrics)

Requirements

  • BE / B.Tech / MBA( Preferred)
  • 5–8 years of experience in one or more of the following areas:
  • - Automotive Sales & Service
  • - Dealer operations
  • - Fleet operations
  • - Business and IT coordination roles
  • Good understanding of:
  • - Workshop operations
  • - RO (Repair Order) lifecycle – the full process from vehicle entry to repair completion
  • - VOR (Vehicle Off Road) and uptime concepts
  • Strong skills in Excel, PowerPoint, reporting, and dashboard tracking
  • Good stakeholder management and follow-up skills
  • Ability to work in a fast-moving environment where processes are still evolving
  • Preferred experience working in pilot programs, new process development, or transformation projects
  • Familiarity with Connected Vehicle / telematics systems (Preferred)
  • Exposure to digital platforms such as GCP, SAP CRM, Salesforce, or similar systems
  • Experience with project management tools such as Jira, MS Project, or similar platform
Benefits
  • Good understanding of:
  • - Workshop operations
  • - RO (Repair Order) lifecycle – the full process from vehicle entry to repair completion
  • - VOR (Vehicle Off Road) and uptime concepts
  • - Strong skills in Excel, PowerPoint, reporting, and dashboard tracking
  • - Good stakeholder management and follow-up skills
  • - Ability to work in a fast-moving environment where processes are still evolving
  • - Experience working in pilot programs, new process development, or transformation projects
  • - Familiarity with Connected Vehicle / telematics systems (Preferred)
  • - Exposure to digital platforms such as GCP, SAP CRM, Salesforce, or similar systems
  • - Experience with project management tools such as Jira, MS Project, or similar platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelPowerPointreportingdashboard trackingConnected Vehicle systemstelematics systemsproject managementUATdata integrationdata movement
Soft Skills
stakeholder managementfollow-up skillscommunicationcoordinationproblem-solvingadaptabilityleadershiporganizational skillscollaborationattention to detail
Certifications
BEB.TechMBA