Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings
Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents
Assist users with access issues, permissions, environment configuration, and licensing support
Follow established Power Platform and Copilot Studio governance, security, and DLP policies
Assist with environment management tasks, for example solution imports and basic environment troubleshooting
Help enforce best practices for naming, documentation, and solution lifecycle management
Maintain awareness of platform updates and feature changes
Create and maintain help desk documentation, FAQs, and troubleshooting guides
Contribute to internal knowledge bases and self-service resources
Work closely with platform admins, developers, and business stakeholders
Identify recurring issues and recommend process or platform improvements
Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
Proactively resolve incidents and collaborate with Microsoft Support as needed.

Requirements

3-5 years supporting Power Platform including Power Apps and Cloud Flows
Understanding of low code development using Power Apps, Power Automate flows, Dataverse, and Copilot Studio agents
Knowledge of citizens development, ALM strategies, security/compliance, and platform/operations management
Basic understanding of scripting languages and full stack development using programming languages such as Power Shell, Python, and C#
Experience using and supporting services for Microsoft 365 and including Power BI, SharePoint, Exchange, Office Apps, Entra Identity, and Microsoft Azure
Basic understanding of AI technology including Large Language Models (LLMs), data grounding and knowledge sources, orchestration, agentic automation, MCP services, and responsible AI guardrails
Understanding of agile project management, good communication, and team collaboration
Bachelor’s Degree in Computer Science or equivalent experience preferred

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Power PlatformPower AppsPower AutomateDataverseCopilot Studioscripting languagesPower ShellPythonC#Microsoft 365

Soft Skills

communicationteam collaborationproblem-solvingprocess improvementdocumentationuser supportincident resolutionknowledge sharingstakeholder engagementcitizen developer enablement