Ford Motor Company

Operations Lead – Mainframe

Ford Motor Company

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

ITSMRPA

About the role

  • Responsible for day-to-day operations of Mainframe computing platform ensuring high availability including hardware and s/w components.
  • Manage Monitoring and Support of Mainframe Consoles, HMC, TEP and other monitoring tools.
  • Respond to system alerts, abends (abnormal ends), and production issues.
  • Provide first line support for all z/OS, JES2 and JES3 and middleware issues using documented operating procedures.
  • Perform first-level diagnosis, escalate to system programmers or application teams if needed.
  • Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed.
  • Maintain accurate operational procedures, run books, and incident logs.
  • Participate in disaster recovery planning and testing.
  • Suggest automation opportunities and process improvements.
  • Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
  • Manage bridge calls during incidents.
  • Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework.
  • Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
  • To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams.
  • Participate standup meeting on daily basis and discuss operational issues.
  • Actively participate in the analysis and review of proposed system configuration changes/maintenance.
  • Focus on Process adherence, process improvements, knowledge management and Problem Management.
  • Support efforts on Security & Control processes and Audit comments.
  • Support 24/7 operations & flexible timings, Global operations support.
  • Support Automation through Scripts (JCL and Rexx) & RPA(Pega).

Requirements

  • Certified in ITIL.
  • Must have experience in handling teams across 24x7 shifts.
  • Must be hands-on with Console Operations and Batch processing.
Benefits
  • Certified in ITIL.
  • Experience in handling teams across 24x7 shifts.
  • Hands-on with Console Operations and Batch processing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Mainframe computingz/OSJES2JES3CA7JCLRexxRPAautomationincident management
Soft Skills
team managementcommunicationproblem solvingprocess improvementcollaborationflexibilityoperational awarenessincident responsetriageknowledge management
Certifications
ITIL