Review incoming warranty claims data on a daily basis, review customer and dealership comments, bin claims into proper binning categories, contact dealership/s for parts and repair diagnoses, participate in customer call back to ensure proper understanding of customer feedback, review returned parts for root cause analyses and develop Interim Containment and Permanent Corrective Actions.
Support assembly plant with Stop Ships/Stop Builds, Campaigns, Audits, Root Cause Analysis and other Quality related tasks.
Lead engineering commodity changes for future minor product launches and lead cost reduction actions in current production vehicles.
Support Variability Reduction Team (VRT) for specific sub-systems and work closely with Supplier partners for subsystem components to address quality concerns
Lead engineering trials and the implementation of running changes for the sub-system
Issue engineering Alerts and initiate and/or pursue authorization of engineering Concerns for product changes to support Quality objectives
Engage technical experts and functional team members for driving resolution and in developing corrective actions to improve product Quality
Maintain sub-system or Vehicle Functional Group (VFG) level Quality documents (SAQ, Top 20 concerns)
Make presentations to various levels of upper management (weekly VRT report out, Vehicle Quality Reviews, Engineering Managers reviews)
Requirements
Bachelor of Science in Engineering, BSME preferred
Ford Warranty systems knowledge of ECB, BSAQ, GSAR
Demonstrated Technical Problem-Solving Skills
Strong understanding of body and / or EDS automotive systems
Ability to establish a systems engineering approach to problem solving
Strong interpersonal and teamwork skills
Excellent presentation skills
Proficiency in Microsoft Office Tools for documentation and presentation
Engineering Problem Solving; root cause identification and analysis, developing Containment Actions and Permanent Corrective Actions
Working in a fast-paced challenging environment.
Visa sponsorship is NOT available for this position. Candidates must be legally authorized to work in the United States.