Director of Digital Product – Build
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Dearborn • Missouri • United States
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Job Level
About the role
- Define and evangelize a multi-year digital product strategy for the Build Domain, balancing the distinct needs of "Build Personal" (retail) and "Build Business" (fleet) customers.
- Leverage deep knowledge of the truck, van, and fleet industries to solve segment-specific challenges.
- Develop and own the product roadmap by making rigorous, data-driven trade-offs to ensure resources are focused on high-value initiatives.
- Cultivate deep customer empathy and lead discovery efforts to transform the requirements of truck and van users into high-impact digital solutions.
- Apply a sophisticated product sense to balance "utility-first" requirements for commercial operators (uptime, cost, safety, productivity) with "experience-first" expectations for retail buyers (lifestyle, premium experiences, aesthetics).
- Drive the full product lifecycle from initial concept and prototyping to global launch, establishing "North Star" metrics to measure success and ROI.
- Partner with Engineering, Design, Strategy, and Studio teams to ensure digital products are intuitively integrated into the physical vehicle environment (e.g., in-vehicle screens and controls).
- Collaborate with senior leadership across the enterprise to manage dependencies, remove roadblocks, and ensure total alignment on Build Domain objectives.
- Foster a culture of excellence by mentoring product managers and lead teams to reach their full potential.
Requirements
- Bachelor’s degree in engineering. Masters Preferred
- 10+ years experience in retail and commercial truck and van programs, specifically in customer facing digital experiences (E.g. towing, upfitter, pro power onboard, etc.)
- Deep understanding of both the Retail and Commercial customers who buy and use our Build vehicles.
- 5+ years leading and mentoring high-performing teams in an agile environment.
- Ability to balance long-term strategic goals with the immediate tactical needs of vehicle program launches.
- Comfort working closely with Engineering and Design teams to solve complex integration challenges between software and hardware.
- Exceptional ability to evangelize a vision and influence senior executive stakeholders across a global enterprise.
- Experience in digital product management, with a proven track record of leading complex, large-scale product portfolios.
- Background in Build specific tech that is supported by digital such as upfitting, towing, telematics.
- Familiarity with global vehicle launch cycles, regulatory requirements, and how to land digital technology into platforms.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital product strategyproduct roadmap developmentdata-driven decision makingproduct lifecycle managementagile methodologydigital product managementintegration of software and hardwareupfittingtowingtelematics
Soft Skills
customer empathymentoringinfluencing stakeholderscollaborationleadershipproblem-solvingcommunicationstrategic thinkingteam managementvision evangelization
Certifications
Bachelor’s degree in engineeringMaster’s degree (preferred)