Ford Motor Company

Technical Support Analyst

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Allen Park • Missouri • United States

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Salary

💰 $55,020 - $121,440 per year

About the role

  • As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians.
  • The team’s focus is to deliver a timely response while providing technical support, guidance, and repair plan information.
  • The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance.
  • They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution.

Requirements

  • High School Diploma
  • 2+ years’ experience in hands-on technical/diagnostic competency from sources including but not limited to, automotive manufacturer, technical service, automotive dealership service, independent hands-on vehicle repair facilities, military vehicle maintenance and repair, service repair skills training, college/university automotive programs.
  • Proficient in vehicle diagnostics and repair
  • Bachelor’s degree or higher (technical degrees preferred, including Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Tech technology, Automotive Industry Management and Engineering).
  • ASE Certifications
  • Senior Master Certified or equivalent OEM training certifications
  • State Automotive Certifications
  • Automotive Dealership work experience
  • Possess strong interpersonal skills, with ability to demonstrate professionalism in all actions.
  • Reliable & diligent worker
  • Collaborative team player
  • Believe in skilled and motivated people working together.
  • Focused on continuous development of self and others.
  • Ability to work independently, forward-thinking.
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vehicle diagnosticsrepair guidancetechnical supportcase managementhands-on technical competencydiagnostic competencyrepair plan informationautomotive repair skillsremote diagnosticsautomotive service
Soft Skills
interpersonal skillsprofessionalismreliabilitydiligencecollaborationteam playercontinuous developmentindependenceforward-thinking
Certifications
ASE CertificationsSenior Master CertifiedOEM training certificationsState Automotive Certifications