Customer Service Analyst
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Budapest • Hungary
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About the role
- Give accurate information to customers, who turn to you for general help about the product, understand and investigates root causes of customer inquiries
- Review and clarification of inconsistent information in the parts ordering systems concerning availability and delivery timing using information in supply chain and other systems.
- Handling of Down Time Alerts (DTA). Review of options and further escalation to central team according to defined processes
- Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems via e-mail and sometimes webex.
- Follow-up the cases and handle escalated and unresolved cases
- Handle user requests of the products
- Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities.
Requirements
- 1-2 years customer service experience
- Fluency in English and Hungarian
- Pay attention to details, proactive
- Monotony tolerance
- Good Knowledge in Microsoft office applications
- SAP applications
Benefits
- Please note that we currently run background checks as part of our recruitment process pending a successful interview.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesupply chain managementcase follow-upescalation managementparts ordering systemsroot cause analysismonotony tolerance
Soft skills
attention to detailproactiveteam coordinationproblem-solvingcommunication