Ford Motor Company

Field Service Engineer

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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About the role

  • Diagnose the toughest vehicle concerns
  • Improve dealership service processes
  • Ensure customers have an excellent ownership experience.
  • Provide technical expertise and support to Ford and Lincoln dealerships in assigned Tech Zone.
  • Offer clear diagnostic guidance and coaching to dealership technicians.
  • Lead diagnosis and repair strategy on “difficult to repair” vehicles to resolution.
  • Support Ford legal counsel, executive liaison, and dispute resolution teams.

Requirements

  • Bachelor’s Degree
  • 2+ years of automotive dealership diagnosis and repair experience.
  • Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.
  • Valid, unrestricted driver’s license.
  • Ability to operate manual transmission vehicles.
  • Ability and willingness to travel with overnight stays on a weekly basis.
  • 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).
  • Even better, you may have...
  • - Bachelor's degree in an automotive related field
  • - Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.
  • - Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series
  • - 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
  • - Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
  • - Strong professionalism and customer-facing skills, including:
  • - Service and customer interface experience
  • - Comfort working with dealership leadership, customers, and cross-functional Ford teams
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automotive diagnosisvehicle repairFord Sr. Master Certificationmanual transmission operationautomotive repair technical trainingAutomotive Service Excellence (ASE) certificationsdiagnostic guidancerepair strategytechnical expertiseproblem-solving
Soft skills
customer-facing skillsprofessionalismplanningorganizingprioritizingcoachingcommunicationleadershipinterpersonal skillsdynamic field environment adaptability
Certifications
Bachelor's DegreeFord Sr. Master CertificationAutomotive Service Excellence (ASE) certifications