Customer Success Account Manager
Forcepoint
full-time
Posted on:
Location Type: Hybrid
Location: Thane • India
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Tech Stack
About the role
- Own post-sales customer lifecycle including onboarding and expansion
- Build strong relationships with executive and technical stakeholders
- Drive customer advocacy and satisfaction
- Provide expert guidance on security solutions
- Collaborate with internal teams for successful deployments
- Identify risks and drive mitigation strategies
- Advocate for customer needs with product teams
Requirements
- 3+ years in customer success or account management
- Strong understanding of security technologies
- Experience in project management methodologies like PMO / PMP
- Familiarity with Lean / Six Sigma principles
- Excellent communication skills
- Ability to build executive relationships
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
security technologiesproject management methodologiesPMOPMPLean principlesSix Sigma principles
Soft Skills
communication skillsrelationship buildingcustomer advocacystakeholder management