Forbright Bank

Manager

• Deliver reporting, analytics, and insights for portfolio performance
• Present analysis and insights to senior management and clients, which include large financial institutions and investors
• Uncover and analyze data sets of structured, semi-structured, and unstructured data to discover insights
• Collaborate with business partners across all of Solar Servicing to deliver business value and optimize processes and performance
• Develop and provide standardized reporting that enables business leaders and high performing teams to deliver the superior portfolio performance
• Drive insights into process improvements that enable the team to monitor processes, vendor performance, and ultimately improve portfolio performance
• Design and analyze A/B tests to identify the most successful program and process designs to achieve superior performance
• Analyze historical performance data to assist in forecasting performance
• Maintain documentation on reporting and analysis
• Perform other duties as assigned

Manager, Servicing Analytics

Vice President

• Lead the development and execution of product research and strategy for digital banking products
• Conduct market research, customer segmentation, and competitive analysis to identify trends, opportunities, and threats
• Define and communicate the short-term and long-term product vision, strategy, and roadmap in alignment with organizational goals
• Collaborate with cross-functional teams (Product, Technology, Marketing, Compliance, Operations) to develop business cases and strategic recommendations for new product initiatives and enhancements, and drive product innovation and delivery
• Evaluate emerging technologies, fintech partnerships, and industry best practices to inform product strategy
• Monitor product performance metrics and customer feedback to inform continuous improvement
• Present research findings, strategic plans, and recommendations to executive leadership
• Mentor and develop junior team members in research and strategy disciplines
• Perform other duties as assigned

VP, Product Research & Strategy, Digital Banking

Strategy

• Drive commercial product and service strategy with a focus on meeting business customer requirements, creating operational efficiencies for businesses, and delivering best-in-class technology solutions that streamline processes and enhance overall client experience
• Develop and implement strategies for core deposit acquisition across customer segments, emphasizing creative solutions that reduce rate sensitivity and increase fee income through strategic partnerships, product enhancements, pricing strategies and fee structures
• Direct the use of competitive analysis, market trends, and customer feedback to inform product design, pricing and go-to-market strategies
• Define and develop key differentiators for business segment sales strategies
• Guide the team in translating strategy into actionable, measurable plans, fostering innovation and continuous improvement across commercial segments
• Manage product management team resources and provide direction on prioritization, effective identification of product/service gaps, and advise on new technology opportunities, ensuring sound business justifications and product review of existing offerings
• Enhance product profitability by owning profitability metrics and making data-driven decisions on product offerings to oversee the health and performance of the commercial deposit portfolio, understanding cost of funds, the product mix and long-term balance sheet needs
• Supervise financial reporting resources within Relationship Banking
• Collaborate closely with front, middle and back-office leadership to align execution of sales strategies and product/service implementations/changes
• Attend high-profile commercial client calls to gather feedback on products, technology needs, and banking challenges
• Stay current with industry trends, interface with vendors, and represent the bank at industry conferences
• Manage, mentor, and develop a team, fostering a high-performance culture focused on innovation, setting clear goals, providing ongoing feedback, and supporting career development to build organizational capability and bench strength
• Perform other duties as assigned

Senior Vice President, Commercial Deposit Strategy Manager

Product Manager

• Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs
• Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria
• Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution
• Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy
• Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience; remain open to future platform evolution
• Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders
• Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery
• Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations
• Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy
• Perform other duties as assigned

AVP, Servicing Product Lead, Digital Banking

Financial Crime

• Own and manage the digital banking fraud technology stack, including biometric collections systems, Alloy, and fraud monitoring solutions for ACH transactions
• Oversee planning and future integration of debit card fraud monitoring
• Serve as the primary technical expert in evaluating, integrating, and optimizing fraud detection and prevention technologies across digital banking platforms
• Collaborate closely with the Fraud PO to align technology solutions with the broader fraud prevention strategy and business objectives
• Lead the technical design, implementation, and continuous improvement of fraud monitoring, detection, and response workflows
• Partner with Technology Operations, Product, and Operations teams to ensure seamless deployment and operation of fraud solutions
• Monitor emerging fraud trends, threats, and regulatory requirements to proactively evolve the fraud tech stack
• Partner with Fraud PO to oversee vendor relationships, technical roadmaps, and platform upgrades for biometric collections systems, Alloy, and future internal and external fraud products
• Develop and maintain technical documentation, playbooks, and knowledge transfer materials for the fraud technology environment
• Provide subject matter expertise during incident response, investigations, and post-event analysis
• Assist in defining and tracking KPIs, SLAs, and reporting metrics for fraud technology effectiveness
• Perform other duties as assigned

AVP, Fraud & KYC Technology Lead, Digital Banking

Technical Product Manager

• Perform administrative functions within Zoho Desk and CRM. Troubleshoot problems and escalate when necessary to ensure solutions are implemented in a timely manner.
• Work closely with business stakeholders to understand their goals, initiatives, preferences, and needs. Manage, prioritize, and track incoming requests.
• Translate these into detailed technical requirements
• Plan, coordinate, and implement solutions for the requirements
• Work closely with contractors and vendor support to maximize implementation throughput
• Validate and test new functionality and document impact to business team
• Ensure that data in the system is accurate and up-to-date
• Provide ongoing support and training to business users
• Develop and execute continuous improvement strategies
• Track work in Jira
• Perform other duties as assigned

AVP, Technical Product Owner

Administration

• Administer and manage the full lifecycle of equity compensation plans, including the preparation, review, and execution of grant agreements, exercise documents, and award modifications
• Manage and maintain accurate and timely equity data within our equity management platform
• Track vesting milestones, grant approvals, and reporting deadlines related to equity awards
• Partner with finance, legal, tax, payroll, and human resources to ensure timely and compliant processing of equity transactions, including tax withholding and reporting
• Serve as the primary point of contact for employees regarding equity compensation plans by providing timely, high-quality customer service and education on equity-related matters
• Generate regular reports on stock plan activity, grants, exercises, vesting, and forfeitures for finance and legal teams
• Prepare and reconcile monthly and quarterly equity reports, including share activity, expense accruals, and outstanding balances
• Assist in maintaining accurate records of equity authorizations, share pools, and plan usage for internal and board reporting
• Assist with the valuation process for stock options
• Ensure compliance with tax, legal, and securities regulations across all jurisdictions where equity is granted
• Support process improvements, automation, and system enhancements to improve efficiency and accuracy of equity administration
• Perform other duties as assigned

Equity Plan Administrator

Auditor

• Assist the Internal Audit team in accomplishing audit department objectives in a team environment
• Assist in the execution of audits in accordance with departmental and professional internal audit standards, including: Planning and prioritizing audit work, participating in interviews and control walkthroughs of key processes, documenting, analyzing, and testing the design and operating effectiveness of controls, preparing accurate, logical, and detailed workpapers, developing audit recommendations, Assisting with the creation of the internal audit reports
• Maintain open and proactive communication with Bank management, external auditor, and the internal audit team
• Provide assistance to external auditors, as needed
• Conduct advisory services, as requested, provided the internal audit function does not assume management responsibility
• Perform other duties as assigned

Staff Auditor, Internal Audit

• Assist the IT Audit team in achieving departmental objectives within a collaborative team environment
• Conduct walkthroughs of key IT processes and systems to identify risks related to information security, access controls, and technology operations
• Perform design and operating effectiveness assessments of IT controls, including cybersecurity protocols, data protection measures, and IT governance, documenting results and conclusions in clear, comprehensive workpapers
• Execute IT audits in accordance with departmental and professional standards, including planning, walkthroughs, evaluating IT procedures, preparing workpapers, and developing actionable recommendations for management
• Maintain open communication with Bank management, external auditors, and co-sourced IT audit partners to ensure coordinated audit coverage
• Audit IT controls as part of the Bank’s annual regulatory compliance assessments, providing assurance over technology-related risks and compliance with IT regulations and standards
• Review operational and technical processes such as network security, application controls, change management, and disaster recovery in accordance with the annual IT Audit Plan
• Assist external auditors with IT-related audit procedures, as needed
• Other IT audit duties as assigned

IT Staff Auditor – Internal Audit

• Oversee budgeting, forecasting, and financial management for technology, marketing, vendor services, and operational expenses
• Develop and maintain detailed cost reporting, including fixed and variable expenses, product-level profitability, and unit economics
• Monitor actuals vs. forecasts, investigate variances, and provide actionable insights to optimize financial performance
• Manage vendor contracts and billing processes, ensuring alignment with pricing terms and capitalization policies
• Identify and implement cost-saving opportunities to improve efficiency and reduce overhead
• Lead governance processes for digital programs, ensuring adherence to project management standards and audit requirements
• Prepare executive-level reporting and updates on portfolio performance and strategic initiatives
• Support the team third-party risk management and onboarding activities
• Organize and manage key organizational events, including all-hands meetings, and off-site sessions
• Provide analytical and reporting support for performance metrics, OKRs, and engagement initiatives
• Conduct ad-hoc research and analysis to inform strategic decisions and competitive positioning
• Perform other duties as assigned