Forbright Bank

Support Engineer

• Collaborate with Product, Customer Support, and Operations teams and serve as technology first responder to efficiently resolve escalated issues
• Coordinate with and train additional team members (including offshore team members) to ensure 24/7 support
• Monitor production systems for performance, availability, and reliability
• Respond to and manage production incidents, triaging and performing root cause analysis and help implementing fixes to prevent recurrence
• Develop, maintain, and optimize monitoring and alerting systems to proactively identify issues
• Analyze system performance and identify areas for improvement
• Collaborate with engineering teams to optimize application and infrastructure performance
• Implement and manage capacity planning and scaling strategies
• Automate repetitive tasks and processes to increase operational efficiency
• Develop and maintain scripts and tools for system management and monitoring
• Implement and maintain SRE principles, including service level objectives (SLOs), service level indicators (SLIs), and error budget
• Participate in the design and implementation of disaster recovery and high-availability solutions
• Maintain comprehensive documentation for systems, processes, and incident management procedures
• Create and deliver regular reports on system health, incident trends, and performance metrics
• Work closely with development teams and SaaS vendors’ product teams to ensure new features and changes are reliable and scalable
• Partner with SaaS vendors to ensure timely resolution of platform issues, enforcing SLAs for urgent issues and monitoring backlog remediation for items with lower priority or longer lead times
• Communicate effectively with stakeholders to provide updates on incident resolution and system status
• Stay current with industry trends, technologies, and best practices in SRE and production support
• Propose and implement improvements to processes, tools, and systems
• Perform other duties as assigned

Applications Support Engineer, Digital Banking

Operations

• Analyze, investigate, and summarize loan transactions across various loan products
• Manage Lending Operations JIRA queue for weekly/monthly/quarterly reporting needs
• Assist in populating our internal loan management system with pertinent information
• Assist in designing and testing new reports, dashboards, and other tools for deployment to lending teams
• Attend meetings with working group members and other key stakeholders
• Assist in audit requests and facilitate responses between commercial lending teams and internal as well as external auditors
• Assist in drafting lending procedures and diagramming workflows for training pages
• Assist in the coordination, communication, and training required for changes in systems, reporting, or procedures
• Assist in testing new features for our internal loan management system
• Perform other duties as assigned

Analyst, Commercial Lending Operations

Collections

• Own portfolio performance across the servicing lifecycle, including core servicing and customer support, late-stage collections, and default loan servicing
• Manage service offerings for borrowers whose installers cannot complete their projects or fulfill on warranty obligations to bolster borrower satisfaction and loan performance
• Establish, forecast, and deliver against aggressive portfolio performance targets including roll rates, loss rates, prepayment rates, and expense related metrics
• Manage a network of vendors who primarily execute business processes
• Hold vendors accountable to clearly defined performance standards, proactively identifying performance gaps and driving corrective action plans with urgency and precision
• Responsible for expense management related to processes and vendors under your oversight
• Develop and oversee comprehensive monitoring programs for oversight of process and vendor performance
• Partner with analytics to translate data into actionable strategies; independently challenge assumptions and drive strategy refinement based on performance insights
• Prepare and deliver portfolio performance reviews, articulating both the drivers of performance trends and the strategies and tactics under development or deployed to improve performance
• Partner with Capital Markets to respond to loan owner questions about performance trends
• Collaborate with legal and compliance teams to create programs and processes that can both deliver superior loan performance and withstand regulatory scrutiny
• Perform other duties as assigned

Director, Servicing – Collections

Vice President

• Develop and execute a Community Impact strategy to advance the Bank’s objectives in alignment with Forbright’s:
• Mission and brand
• Sustainability goals
• CRA goals
• Manage and deepen relations with key external partners including: philanthropic/non-profit organizations, and industry groups to advance the Bank’s objectives
• Engage with local and national partners to develop structured programs with measurable impact on communities/individuals and identify and evaluate new philanthropic/non-profit partnerships and programs to advance Bank objectives and increase Forbright’s presence in the community
• Support the Bank's sustainability strategy, including goal setting, tracking, and performance management.
• Lead the development and publication of the Bank’s annual Sustainability Report, including cross-functional coordination, data validation, and alignment with disclosure frameworks (e.g., SASB, TCFD)
• Support external positioning of Forbright’s community impact and sustainability efforts through key communications,, including reports, talking points, FAQs, briefing documents aligned with brand goals.
• Partner with the CRA Officer and HR to integrate donations and sustainability objectives with CRA initiatives.
• Monitor evolving sustainability regulatory frameworks, voluntary disclosure standards (e.g., SASB, TCFD), and industry trends to inform strategy and ensure compliance readiness.
• Plan and facilitate quarterly financial literacy workshops with community partners in alignment with Bank’s sustainability and CRA goals
• Perform other duties as assigned

Vice President, Public Affairs – Corporate Impact

Learning and Development

• Deliver training programs to employees virtually, on a variety of topics, including job-specific skills, compliance, company policies, and changes to processes/procedures
• Perform analysis of internal training needs, develop objectives, write content, test questions, and supplemental materials, and prepare scripts for eLearning
• Use adult learning principles, effective communication, and training best practices in the facilitation of training material
• Work with and consult subject matter experts to ensure the quality and accuracy of lessons
• Work with the Instructional Designer to continue to develop job aids, participant guides, training plans, and more to ensure training materials are effective and accurate
• Perform duties within the flexible working hours of 8 a.m. - 8 p.m. EST
• Perform other duties as needed

Training & Instructional Design Specialist, Digital Banking

Performance Marketing

• Develop, launch, and manage Forbright Bank’s paid search, paid social, and display advertising strategies for its digital banking products
• Optimize paid media campaigns to meet and/or exceed performance marketing goals through channel-specific levers, including but not limited to copy changes, keyword expansion, bid adjustments and automation, budget allocation, a/b testing, placement testing, etc.
• Partner with our Martech, Data, and Analytics teams to enhance our tagging and tracking
• Develop/improve daily, weekly, and monthly reporting to capture data and insights required for daily analysis, efficient campaign management, and regular communication
• Maintain/enhance partnerships with third party vendors to unlock growth and insights
• Collaborate with cross-functional teams to develop audience targeting strategy
• Provide regular reports and feedback to the Marketing and Digital Banking team, offering insights into media performance and advocating for necessary support to enhance campaign performance
• Assist with the development and execution of paid media test and learn roadmap and regularly analyze and report out on results
• Handle trafficking and QA support for campaign launches and campaign changes
• Manage campaign pre-launch and post-launch documentation in accordance with control procedures
• Identify and help establish new traffic source opportunities, both directly with media publishers and new ad networks
• Collaborate with creative resources to provide feedback on creative assets, specifically providing guidance on paid media best practices for creative
• Oversee and manage paid media campaign budget pacing
• Stay updated with search, social, and display trends, tools, and best practices to continuously refine paid media strategy
• Perform other duties as assigned

Applications Support Engineer, Digital Banking

Analyst, Commercial Lending Operations

Director, Servicing – Collections

Vice President, Public Affairs – Corporate Impact

Training & Instructional Design Specialist, Digital Banking

Senior Manager, Paid Media – Digital Banking