AVP, Servicing Product Lead – Digital Banking

Forbright Bank

AVP, Servicing Product Lead overseeing digital banking servicing solutions and driving platform enhancements. Collaborating cross-functionally for exceptional customer experience and operational efficiency.

Posted 7/21/2026full-time🇺🇸 United StatesSenior💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital banking servicing, with a strong focus on product ownership, agile methodologies, and stakeholder collaboration. Proficient in managing product backlogs, user acceptance testing, and ensuring high standards of delivery in a fast-paced environment.

Highest-signal resume keywords

Product OwnershipAgile/Scrum ExperienceDigital Banking OperationsServicing Platform AdministrationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Backlog ManagementUser Story DevelopmentAcceptance Criteria DefinitionUser Acceptance TestingTechnical Acumen

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsProblem-Solving SkillsTime Management SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteSavanaAgile Tools

Industry Keywords

Digital BankingFintechSaaSBanking OperationsCustomer Support

About the role

Key responsibilities & impact

Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs
Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria
Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution
Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy
Oversee ongoing improvements to servicing capabilities, focusing on scalability, reliability, and user experience
Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders
Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery
Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations
Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree preferably in Computer Science, Business, Engineering, or a related field required
Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required
Strong technical acumen and ability to collaborate with technical leads and engineering teams
Experience working in Agile/Scrum environments
Understanding and experience with banking operations (call center, payment operations, fraud operations)
Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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