Fora

AV Manager

Fora

contract

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead the transition from an outsourced AV model to a fully in‑house service
  • Manage, coach, and develop a team of two AV Engineers
  • Act as a visible technical lead and escalation point across the business
  • Design AV solutions for meeting rooms, collaboration spaces, communal areas, and client offices
  • Own and evolve Fora’s AV playbook, alongside creating bespoke solutions where required
  • Deliver AV refresh programmes, replacement works, meeting room upgrades, and minor works
  • Project‑manage AV fit‑outs for clients opting into Fora AV systems
  • Support larger customers with specific needs, managing and instructing third‑party suppliers where necessary
  • Provide AV demonstrations and walkthroughs to clients considering or purchasing AV services
  • Deliver training sessions and guidance to internal teams (Client IT, Member Experience, Operations)
  • Collaborate closely with senior stakeholders to align AV capability with wider business needs
  • Act as the escalation point for AV incidents, ensuring timely resolution and clear reporting
  • Manage third‑party hardware suppliers and installation partners alongside Procurement
  • Maintain and enhance ambient sound systems across all sites
  • Ensure all work is delivered safely and compliantly, with strong adherence to health & safety standards
  • Own the creation and ongoing review of AV RAMS and installation standards
  • Report on AV ticket volumes, identify trends, and proactively reduce recurring issues
  • Maintain accurate AV asset data, documentation, and user guides
  • Work closely with the wider IT Infrastructure Team to resolve cross‑functional issues

Requirements

  • 2–3 years’ experience leading a small technical team or operating as a senior/principal AV engineer
  • 3–5 years’ experience in customer‑facing roles, delivering demos, training, or technical explanations to non‑technical users
  • Strong hands‑on experience designing, installing, configuring, and supporting AV systems in commercial office environments
  • Proven technical experience with Yealink, Logitech, Bose Videobar, and Dante audio systems
  • Experience managing AV projects end‑to‑end (refreshes, replacements, meeting room upgrades, minor works)
  • Comfort working in live workspace environments, with strong awareness of installation safety and compliance
  • Competent use of power tools
  • Experience managing third‑party suppliers, including hardware vendors and installation contractors
  • Familiarity with AV control systems, networked AV, DSP configuration, and digital signage
  • Experience working within multi‑disciplinary teams
  • Background in an ITIL‑aligned environment, with a solid understanding of core ITIL principles
  • Good working knowledge of Microsoft Office
  • Networking and project management certifications desirable
Benefits
  • Core working hours with flexibility – because life doesn’t run 9–5
  • Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you
  • 28 days’ annual leave + bank holidays
  • Your birthday off – celebrate *****you***
  • Buy additional annual leave to create even more time for what matters
  • 5% matched pension scheme – supporting your future
  • Life assurance for peace of mind
  • Discounted gym membership to keep you feeling your best
  • Health cash plan - supporting day to day medical expenses
  • Mental wellbeing support - confidential in-person or online therapy sessions
  • Cycle to Work Scheme
  • Season Ticket Loan to make your journey easier and more affordable
  • 25% off at Fora cafés – your morning coffee just got better
  • 2 x volunteer days / year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AV system designAV installationAV configurationAV supportproject managementDSP configurationdigital signagenetworked AVpower toolsAV ticket reporting
Soft Skills
team leadershipcoachingtechnical communicationcustomer-facingcollaborationproblem-solvingtraining deliverystakeholder managementincident resolutionsafety awareness
Certifications
project management certificationnetworking certificationITIL certification