Fora

Account Executive

• Be the first point of contact for new and existing external clients for Meeting Rooms as well as internal and external clients for Events by telephone, email or leads from the website.
• Qualify clients through analysis pre-call to learn about their business and potential needs.
• Liaise with the prospective client and confidently qualify all leads and offer the best and most suitable solution for them.
• Upsell meeting room bookings to events when required to drive revenue.
• Convert enquiries to bookings through objection handling and detailed discussion around the portfolio.
• Upsell catering, tea/coffees and other add-ons.
• Deliver and exceed daily/weekly KPIs set by your sales manager.
• Work effectively as part of a team towards group KPIs and targets.
• Manage and update leads and opportunities in Sales Force.
• Invoice clients and process payments.
• Ensure smooth handover to operational teams.
• Have expert knowledge of all buildings; their events spaces and their meeting rooms and USPs.
• Being aware of company revenue targets and individual building targets.
• Support building teams to hit monthly targets, sell new buildings, promote offers or packages.
• Understand competition with proximity to our buildings.
• Support central sales team with general sales enquiries and sales line when required.

Reservation Sales Executive – 9 month Fixed Term Contract

Billing Specialist

• Raising accurate monthly invoices for fixed charges (such as licence fees/rent) and ad‑hoc charges, ensuring all billing aligns precisely with signed contracts and leases
• Managing Direct Debit mandates and proactively resolving failed payments
• Acting as a point of contact for finance‑related queries, delivering timely, friendly and professional service to our tenants
• Maintaining detailed billing breakdowns and reconciling invoices against billing systems, identifying and investigating anomalies
• Building strong relationships across Finance, Sales, Operations and Building Teams to ensure billing reflects real‑time client activity
• Supporting Management Accountants and the Financial Reporting team with audit, revenue and occupancy queries
• Monitoring AR dashboards and reports, and taking ownership of clearing open items
• Escalating complex issues, reconciliations or contract discrepancies to the Billing Manager
• Processing client terminations and preparing deposit returns, ensuring any outstanding balances are offset correctly
• Supporting the Billing Manager with ad‑hoc projects and operational improvements as required

Reservation Sales Executive – 9 month Fixed Term Contract

Billing Coordinator