Fora

Manager

• Lead the transition from an outsourced AV model to a fully in‑house service
• Manage, coach, and develop a team of two AV Engineers
• Act as a visible technical lead and escalation point across the business
• Design AV solutions for meeting rooms, collaboration spaces, communal areas, and client offices
• Own and evolve Fora’s AV playbook, alongside creating bespoke solutions where required
• Deliver AV refresh programmes, replacement works, meeting room upgrades, and minor works
• Project‑manage AV fit‑outs for clients opting into Fora AV systems
• Support larger customers with specific needs, managing and instructing third‑party suppliers where necessary
• Provide AV demonstrations and walkthroughs to clients considering or purchasing AV services
• Deliver training sessions and guidance to internal teams (Client IT, Member Experience, Operations)
• Collaborate closely with senior stakeholders to align AV capability with wider business needs
• Act as the escalation point for AV incidents, ensuring timely resolution and clear reporting
• Manage third‑party hardware suppliers and installation partners alongside Procurement
• Maintain and enhance ambient sound systems across all sites
• Ensure all work is delivered safely and compliantly, with strong adherence to health & safety standards
• Own the creation and ongoing review of AV RAMS and installation standards
• Report on AV ticket volumes, identify trends, and proactively reduce recurring issues
• Maintain accurate AV asset data, documentation, and user guides
• Work closely with the wider IT Infrastructure Team to resolve cross‑functional issues

AV Manager

Engineer

• Install, configure, and commission AV systems across meeting rooms, collaboration spaces, communal areas, and client offices
• Support AV refresh programmes, replacement works, and small installations
• Carry out site surveys, cabling, mounting, and room preparation
• Provide responsive on‑site and remote support for AV issues
• Diagnose faults accurately, escalating complex issues where necessary
• Help reduce repeat incidents through clear root‑cause analysis and feedback
• Support AV elements of client fit‑out projects for members opting into Fora AV systems
• Assist with client walkthroughs and demonstrations when required
• Maintain and troubleshoot ambient sound systems across the estate
• Ensure all work meets health & safety standards, following RAMS and installation best practice
• Maintain accurate AV asset records and installation documentation
• Collaborate closely with IT Infrastructure, Operations, and other teams to resolve cross‑functional issues
• Provide clear guidance and occasional demonstrations to internal teams on AV usage and basic troubleshooting