Foods Connected Ltd

Director of Delivery – Professional Services

Foods Connected Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • United Kingdom

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Job Level

Lead

Tech Stack

PMP

About the role

  • Own end-to-end delivery of SaaS implementation projects Globally across Foods Connected markets.
  • Ensure adherence to timelines, budgets, and quality standards for all projects.
  • Drive efficiencies and increase gross margin on professional services.
  • Implement governance frameworks, risk management, and escalation processes.
  • Drive continuous improvement through post-project reviews and lessons learned.
  • Align regional delivery practices with global standards.
  • Ensure consistent methodologies across shared services units for compliance, animal welfare, procurement, and protein optimisation.
  • Optimize project applications for project planning, task prioritization, and resource allocation across EMEA, North America and APAC.
  • Deliver on the regional ways of working model.
  • Monitor project budgets, timelines, and milestones through integrated dashboards and reporting.
  • Utilisation of AI tools to support efficiencies across working practices.
  • Lead and mentor Project Managers, Change Managers, Business Analysts, and Implementation Specialists.
  • Develop career pathways and training programs for regional delivery teams.
  • Forecast resources and manage capacity planning for multi-country projects using Foods Connected’s internal planning applications.
  • Foster a culture of accountability, collaboration, and customer-centric delivery across regions.
  • Collaborate with Sales on RFPs and pre-sales engagements for enterprise opportunities.
  • Provide input into pricing strategies and Statements of Work for enterprise accounts.
  • Act as a regional subject matter expert for delivery best practices and shared services alignment.

Requirements

  • Proven experience in project delivery leadership within SaaS or enterprise software.
  • Proven track record managing large-scale, multi-country implementations with strict timelines and budgets.
  • Experience leading multidisciplinary teams and aligning regional practices with global standards.
  • Strong experience in change management and stakeholder engagement.
  • Demonstrated knowledge of AI tools and opportunities to support integrations and improve efficiencies.
  • Expertise in project management tools including Teamwork and Jira for planning, resource management, and budget tracking.
  • Knowledge of SaaS implementation methodologies and governance.
  • Understanding of food industry compliance and quality standards.
  • Desirable: Project Management Certifications: PRINCE2 Practitioner, PMP, Agile/Scrum.
  • Change Management: Prosci or APMG Change Management Practitioner.
Benefits
  • Private Healthcare including Dental & Vision
  • Generous Holiday Package - 25 Days + 10 Public Holidays
  • Employee Wellness Program and Classes including Yoga & Circuit Training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationproject delivery leadershipchange managementstakeholder engagementresource managementbudget trackingproject planningtask prioritizationcapacity planningcontinuous improvement
Soft Skills
leadershipmentoringcollaborationcustomer-centric deliveryaccountability
Certifications
PRINCE2 PractitionerPMPAgileScrumProsci Change Management PractitionerAPMG Change Management Practitioner