Foods Connected Ltd

Implementation Specialist

• Own end-to-end customer onboarding: scoping, project planning, data mapping, configuration, UAT, and go-live
• Define and maintain implementation project plans, timelines, and milestone tracking for each customer
• Run structured onboarding workshops with brand and supplier teams, adapting your approach to the audience
• Act as the customer's primary contact during implementation, building strong working relationships from day one
• Conduct business process analysis to understand where Clothing Connected tools fit best into each customer's operations
• Manage customer expectations proactively — flagging risks early and resolving blockers with internal teams
• Develop and deliver progress reports and milestone documentation throughout the implementation lifecycle
• Lead the technical data integration workstream: supplier data collection, BOM and product data structuring, and platform configuration
• Work with customers to map their existing data structures — product specs, factory and mill data, compliance documents — to the Clothing Connected data model
• Carry out data manipulation and cleansing for key accounts at onboarding, ensuring quality at every stage
• Collaborate with product and engineering teams via Jira to translate customer configuration needs into development requirements
• Test configurations and recommend changes to the development team where needed
• Support customers in understanding and meeting emerging regulatory requirements, including Digital Product Passport (DPP) data readiness under ESPR
• Partner closely with the Head of Business and account management colleagues to hand over implemented accounts smoothly
• Identify new opportunities within existing client portfolios and feed insights to the commercial team
• Feed recurring implementation challenges and customer insights back into the product roadmap
• Contribute to the development of scalable implementation playbooks, templates, and onboarding documentation
• Support pre-sales conversations where implementation complexity or data readiness needs to be assessed
• Assist with product demonstrations to prospective customers when required

Implementation Manager – Clothing Connected