Implementation Manager – Clothing Connected

Foods Connected Ltd

Implementation Manager at Clothing Connected managing customer onboarding and integration into the SaaS platform. Focusing on technical projects within the fashion and apparel industry.

Posted 6/20/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end customer onboarding: scoping, project planning, data mapping, configuration, UAT, and go-live
Define and maintain implementation project plans, timelines, and milestone tracking for each customer
Run structured onboarding workshops with brand and supplier teams, adapting your approach to the audience
Act as the customer's primary contact during implementation, building strong working relationships from day one
Conduct business process analysis to understand where Clothing Connected tools fit best into each customer's operations
Manage customer expectations proactively — flagging risks early and resolving blockers with internal teams
Develop and deliver progress reports and milestone documentation throughout the implementation lifecycle
Lead the technical data integration workstream: supplier data collection, BOM and product data structuring, and platform configuration
Work with customers to map their existing data structures — product specs, factory and mill data, compliance documents — to the Clothing Connected data model
Carry out data manipulation and cleansing for key accounts at onboarding, ensuring quality at every stage
Collaborate with product and engineering teams via Jira to translate customer configuration needs into development requirements
Test configurations and recommend changes to the development team where needed
Support customers in understanding and meeting emerging regulatory requirements, including Digital Product Passport (DPP) data readiness under ESPR
Partner closely with the Head of Business and account management colleagues to hand over implemented accounts smoothly
Identify new opportunities within existing client portfolios and feed insights to the commercial team
Feed recurring implementation challenges and customer insights back into the product roadmap
Contribute to the development of scalable implementation playbooks, templates, and onboarding documentation
Support pre-sales conversations where implementation complexity or data readiness needs to be assessed
Assist with product demonstrations to prospective customers when required

Requirements

What you’ll need

3–5 years in an implementation, onboarding, solutions, or technical project management role, ideally within a B2B SaaS or data platform environment
A track record of managing multiple customer implementations simultaneously, delivering to agreed timelines
Experience working with structured data: comfortable with data mapping, data quality assessment, and formats such as Excel, CSV, and API-based integrations
Strong project management skills: able to build and manage project plans, run structured calls, and hold stakeholders accountable
Confident communicator: able to translate technical concepts clearly for non-technical stakeholders and vice versa

Benefits

Comp & perks

Competitive Base Salary
Clear Career Progression
Flexible Remote Opportunity
Generous Holiday Package - 25 Days + 10 Public Holidays
Secure Company Hardware
Private Healthcare & Employee Wellness

ATS Keywords

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Hard Skills & Tools

data mappingdata manipulationdata cleansingproject planningbusiness process analysistechnical project managementAPI-based integrationsExcelCSVUAT

Soft Skills

communicationrelationship buildingstakeholder managementproblem solvingadaptabilitycollaborationproactive managementcustomer expectation managementpresentation skillsinsight generation