FoodChain ID

Support Engineer

• First point of contact for FCID customers for all FCID products.
• Investigate, escalate and resolve reported issues where possible.
• Escalate issues to Level 2 or Level 3 support teams where appropriate, ensuring concise and thorough hand over whilst continued ownership of the ticket until resolution confirmation.
• Carry out repeatable tasks like password resets or supplier account creation and administration ensuring the process is managed and runs smoothly.
• Customer facing role, with responsibility for customer updates and communication.
• Working with FCID companies to support their products, leading to a Global FCID support function.
• Log, prioritise and update tickets on the various service management tools, ensuring that you work to ITIL standards.
• Work with customers to understand the impact and priority of the issues.
• Ensure clear steps are received from the customer, and understand what they were trying to achieve so that the issue can be reproduced on our test systems.
• Research issues and interrogate support materials and documentation to source solutions.
• Ensure customer success through the FCID systems by being aware of all other products to advise customers on how we can support them with all the groups applications and services.
• Log bugs with Development and manage customer expectations regarding delivery of fixes.
• Perform customer call backs and monitor calls through to resolution.
• Actively manage customer satisfaction and provide timely updates on call progress.

Customer Support Analyst – L1

Events

• Manage and run events collaborating with sales teams and event managers
• Handle communication, budgets, subcontractors, and staffing allocation
• Collaborate on messaging and materials with Product Marketing Manager
• Conduct pre-event meetings and post-event evaluations
• Maintain metrics across events such as leads and sales value

Event Coordinator

Program Manager

• Establish and enforce program governance standards, including structured reporting with KPIs, stoplight dashboards, and financial tracking
• Ensure all projects adhere to FoodChain ID’s governance requirements, including up-to-date deliverables, schedules, and risk logs
• Conduct regular project health reviews and enforce accountability for timely and accurate status updates
• Analyze project data to identify trends and systemic issues requiring escalation or intervention
• Evaluate key delivery metrics, including Schedule Performance Index (SPI), budget consumption, budget estimation, milestone adherence, and scope stability
• Partner with Project Managers to assess delivery risk and mitigation plans
• Provide portfolio-level reporting on project health to senior leadership and cross-functional stakeholders
• Identify high-risk projects through performance data and qualitative review
• Facilitate risk assessments and ensure that mitigation strategies are documented, monitored, and reported
• Support escalation management and coordinate with relevant leaders to drive resolution
• Drive consistency and quality across all project reporting and documentation
• Capture lessons learned and integrate findings into updated governance frameworks
• Recommend process improvements and best practices to increase predictability and reduce delivery risk
• Build and maintain trusted relationships with customer executives to align program delivery with customer business priorities
• Demonstrate program progress in terms of business value delivered, not just milestones achieved
• Lead and align cross-functional teams (consulting, product, support, and customer stakeholders) under a unified program plan
• Ensure projects deliver the expected customer value from FoodChain ID’s products and services
• Provide a consistent and unified narrative to customers on program health, risks, and achievements

PMO, Program Manager

Business Development Rep

• Own outbound prospecting efforts with a hunter mentality - targeting new logos through cold calling, social media outreach, video prospecting, personalised emails, and creative engagement tactics.
• Use innovation and creativity to identify and engage ideal prospects in a noisy marketplace, securing meetings with the right decision-makers.
• Align closely with Account Executives on target accounts to co-develop prospecting strategies and ensure a smooth handoff of sales-qualified leads.
• Work alongside Marketing to synchronise prospecting with active campaigns and content strategies.
• Build and manage high-performing automated cadences maximize engagement and conversion.
• Align with the Events team to proactively prospect and book meetings before, during, and after global events.
• Work to ensure accurate reporting against campaigns in Salesforce, and meet a monthly quota for pipeline contribution.
• Support with the validation and allocation of MQLs.

Business Development Representative

• Serves as primary point of contact for organic Certification services in the US
• Responsible for articulating value proposition
• Meets with clients, establishing and maintaining relationships and negotiating and closing deals
• Engage prospective clients and industry contacts at selected trade events
• Lead Qualification of all incoming inquiries generated from various marketing channels
• Awareness of other FoodChain ID products and services to manage lead handoff to other sellers
• Prepare proposals, including estimating work scope and price, and presentation process and managing client relations to ensure complete satisfaction
• Process orders after quote acceptance, ensuring a smooth handoff to the Customer Success team
• CRM maintained, in real time with all pertinent information
• Responsible for managing pipeline, and forecasts to ensure business is meeting the corporate objectives for products and services
• Ability to prioritize, oversee multiple projects, and work well in a fast-paced environment
• Collaboration with Subject Matter Experts (SMEs) for service offering development and answering questions from prospective clients.

Business Development Sales Specialist

Sales

• Drive a Consistent, High-Performing Sales Team by coaching and motivating sales professionals to meet targets.
• Identify and leverage team strengths to promote mentoring and collective success.
• Develop and execute customer engagement strategies with key customers and prospects.
• Own the delivery of divisional sales budgets and ensure accuracy in forecasting.
• Monitor sales metrics and implement contingency plans.

Sales Lead

Financial Planning and Analysis

• Support monthly and quarterly forecasting cycles
• Prepare and analyze financial reports, including variance analysis, KPIs, and performance insights
• Build and enhance financial models, dashboards, and templates
• Support to provide analytical support to business partners and management
• Assist with consolidation of financial results and preparation of presentations for leadership
• Evaluate business trends, revenue drivers, and cost structures
• Ensure data accuracy and consistency across financial systems and reporting
• Contribute to ad hoc financial analysis and projects as required

FP&A Analyst – Temporary Contract

Marketing

• Serve as the strategic integrator across Product, Growth, Operations, and Corporate Marketing — ensuring alignment, consistent communication, and shared learnings to accelerate pipeline generation.
• Champion a shift toward customer-problem-first marketing, embedding this mindset into campaign design, GTM planning, and content strategy.
• Lead adoption of AI tools to streamline workflows (i.e., increase productivity), leverage rapid execution of growth targets, and inform evidence-based continuous improvement.
• Mentor and prepare senior marketing leaders for VP-level readiness through coaching, frameworks, and structured development.

VP Marketing

Product Manager

• Conduct competitor and market analysis to identify opportunities and inform strategic direction.
• Own the high-level and mid-level roadmap for cross-product platform features that would be used across R&S, F4PLM, and F4PLM Labeling and other FCID products.
• Run the Product Steering Committee and owns the representation of the DS roadmap externally and internally.
• Define and prioritize initiatives based on customer needs, market trends, internal dependencies, and business impact.
• Ensure alignment across solution domains while coordinating timelines and expectations with vertical product managers.
• Shape and prioritize reusable AI services, automation tools, and integration frameworks designed for use across multiple products.
• Provide clear inputs to product owners responsible for day-to-day delivery, backlog prioritization, and user stories.
• Ensure technical feasibility, consistency, and compliance in collaboration with engineering, architecture, and security teams.
• Partner with relevant teams to plan and evaluate pilots, early adoption programs, and phased rollouts of new features.
• Partner with marketing and sales to shape go-to-market strategy, track competitive differentiation, and gather market insights.

Platform Product Manager

Auditor

• Conduct impartial audits against a range of accredited and non-accredited food safety and quality standards.
• Prepare clear, timely audit reports and contribute to certification recommendations or decisions.
• Support accreditation processes (e.g., UKAS) and contribute to quality system improvements.
• Deliver and support internal or client training on relevant standards and practices.
• Provide guidance and mentorship to colleagues and sub-contracted auditors.
• Collaborate with Client Services and Business Development teams, offering technical insights and customer support.
• Represent FoodChain ID professionally at client sites, industry events, and committee meetings.
• Maintain compliance with accreditation requirements, internal policies, and timelines.

Auditor – Sustainability

Sales Engineer

• Qualify and Pursue Sales Opportunities
• Read, interpret, qualify and respond to RFPs
• Plan, direct, coordinate and perform estimation and quoting activities
• Assist Sales Team with qualifying leads and opportunities
• Lead discovery meetings with prospects to accurately determine the prospect’s needs and constraints
• Prepare re-usable product demonstration scenarios and configurations for compelling product demonstrations
• Flexibly and fluidly perform product demonstrations that highlight business value and key differentiators
• Prepare and deliver compelling sales presentations to prospects and customers
• Develop and maintain professional relationships with clients and prospects to assist with customer satisfaction, gain usage insights/anecdotes to inform future presentations and build awareness around additional solutions that could be useful to them.

Senior Sales Engineer

Chief Marketing Officer

• Lead and develop a high-performing team overseeing global tradeshows
• Define and execute the global tradeshow strategy
• Oversee brand positioning and media relations
• Apply data-driven insights to evaluate event ROI

Corporate Marketing Director

Account Executive

• Generate new business growth by prospecting, qualifying, and closing SaaS subscription deals with UK supplements and nutraceutical companies.
• Lead end-to-end SaaS sales cycles, from initial discovery through tailored demonstrations, proposal development, contract negotiation, and closure.
• Position FoodChain ID’s Supplements Regulatory Compliance and R&D Insights SaaS platforms as essential tools for achieving compliance, improving speed-to-market, and supporting innovation.
• Build strong relationships with decision-makers in regulatory, quality, R&D, and commercial teams, tailoring solutions to their needs.
• Collaborate with technical experts and regulatory specialists to deliver compelling, high-value presentations and demonstrations.
• Partner with Marketing to refine go-to-market strategies for SaaS growth in the supplements sector.
• Monitor competitor SaaS offerings, UK market dynamics, and regulatory trends to sharpen positioning and sales execution.
• Ensure Salesforce CRM is used as the single source of truth, capturing all pipeline, subscription opportunities, and deal stages accurately.
• Support the transition of new clients into Customer Success teams to drive renewals, expansions, and upsell opportunities.

Account Executive – Supplements

• Develop and implement sales strategies to meet revenue targets
• Upsell and cross-sell FoodChain ID’s TSEA services
• Develop a close relationship with commercial teams
• Demonstrate the ability to navigate complex sales processes
• Ensure that customer needs are met by collaborating with internal teams
• Create account plans aligning value proposition across FCID with the client’s business strategy
• Lead Enterprise segment account planning and targeting process
• Successfully negotiate and close complex business deals

Enterprise Sales Manager

• Drive new business growth by prospecting, qualifying, and closing SaaS subscription deals with German supplements and nutraceutical companies.
• Lead end-to-end SaaS sales cycles, from discovery and tailored demos through to negotiation and closure.
• Position FoodChain ID’s Supplements Regulatory Compliance and R&D Insights SaaS platforms as must-have solutions for compliance, innovation, and speed-to-market.
• Build strong and lasting relationships with decision-makers in regulatory, quality, R&D, and commercial functions.
• Collaborate with technical experts and regulatory specialists to deliver tailored solutions for German clients.
• Partner with Marketing to refine strategies and campaigns that resonate with the German supplements industry.
• Monitor competitor SaaS activity and regulatory developments in Germany to inform positioning and sales execution.
• Maintain Salesforce CRM as the single source of truth for pipeline and deal management.
• Work closely with Customer Success teams to support smooth onboarding and drive renewals, upsells, and expansions.

Account Executive - Supplements

• Serve as the technical lead in the sales process
• Collaborate with Sales Executives to identify client needs
• Design custom solutions
• Demonstrate value through discovery, presentations, and demos
• Qualify and Pursue Sales Opportunities
• Conduct independent discovery, scoping, and presentation sessions
• Engage stakeholders from C-level to line staff
• Create and deliver compelling product demos and configurations
• Prepare sales materials and tailored presentations
• Provide feedback to Product Management on market trends and feature needs

Enterprise Sales Engineer

Administrative Assistant

• Schedule team meetings, maintain notes, and track action items
• Coordinate IDer Success onboarding sessions, orientations, and interview logistics
• Maintain the company organizational chart and employee records
• Enter new hire data, including I-9s and background checks
• Create and update employee files in shared systems
• Submit IT tickets for onboarding and offboarding processes
• Generate and distribute reports as requested
• Support syncing of IT organizational structure with organizational systems and Azure directory
• Organize and maintain TouchPoint folders for performance conversations
• Process Personnel Action Forms (PAFs) for annual bonus and merit increases
• Produce and distribute Bonus and EBIP letters annually
• Update and sync data across recruiting platforms (LinkedIn, fcid.com, the insIDer, Handshake)
• Maintain accurate candidate records for consistent tracking and communication
• Draft and send CEO welcome letters and IDer cards for US-based associates
• Manage Paycom user access for employees and clients
• Manage the shared team inbox and route inquiries to the appropriate recipients
• Process time-off approvals for US-based team members

Project Manager

• Define project scope, objectives, and success criteria with stakeholders, ensuring technical feasibility
• Develop detailed project plans, tracking progress via PMO standards and tools (Jira, Confluence, MS Project)
• Manage project budgets, schedules, and risks; prepare milestone acceptance documents for client alignment and billing
• Lead cross-functional project teams, internal resources, and external consultants for successful execution
• Oversee project RAID (risks, actions, issues, decisions) and escalate concerns appropriately
• Ensure clear, consistent communication with clients through status reporting and regular project reviews
• Maintain comprehensive project documentation in alignment with PMO standards
• Support continuous improvement by recommending enhancements to PMO processes, tools, and reporting
• Partner with leadership to analyze project performance, adoption, and alignment with client and company goals

Senior Project Manager

Solutions Engineer

• Lead solution ideation and design sessions with prospects and clients
• Conduct discovery to clarify business needs, processes, and requirements
• Translate business needs into actionable solution designs for development teams
• Deliver polished solution presentations and design recommendations
• Ensure alignment between customer expectations and technical feasibility
• Act as client advocate during implementation, maintaining satisfaction and trust
• Collaborate closely with developers, project managers, and consultants to deliver solutions
• Identify opportunities to expand solutions and strengthen partnerships
• Support sales enablement with design input and solution storytelling

Senior Solutions Consultant

• The Account Executive (AE) is responsible for driving new business growth by identifying, pursuing, and securing opportunities for FoodChain ID’s Technical Services products and solutions. Reporting to the Sales Director Technical Services EMEA & APAC, this role focuses on generating leads, developing high-value relationships with prospective clients, and collaborating with internal teams to deliver tailored solutions that meet customer needs, ultimately maximizing revenue across the assigned territory.
• Responsibilities
• Identify and develop new business opportunities across targeted industries and sectors. Build and maintain a strong sales pipeline through market research, networking, outbound prospecting, and social media engagement. Develop and execute effective sales strategies aligned with company objectives. Conduct consultative sales meetings to understand client challenges and position relevant FoodChain ID solutions. Negotiate pricing, contract terms, and close new business agreements. Collaborate with marketing, operations, and technical teams to deliver proposals and solutions that meet client requirements. Monitor and analyze competitor activities, providing market insights and Voice of the Client (VOC) feedback. Represent FoodChain ID at trade shows, conferences, industry events, and association meetings. Achieve or exceed monthly, quarterly, and annual sales targets. Maintain accurate records in CRM systems.

Account Manager

• Manage growth within assigned accounts, develop and execute sales strategies, and drive business growth with new clients.
• Develop and implement sales plans to meet revenue targets and pursue additional revenue and business objectives for assigned Regional and Specialist accounts.
• Ensure that customer needs are met by collaborating with internal teams to deliver customized solutions that meet customer expectations.
• Develop strong relationships with key stakeholders to understand their business needs and provide tailored solutions.
• Create account plans aligning value proposition across FCID with the client’s business strategy.
• Understand and translate customer needs and business drivers into creating new opportunities.
• Work closely with cross-functional leaders such as Product, Marketing, Sales, Support, and the Executive sponsor to manage the customer strategically.
• Successfully negotiate and close business deals, including significant direct customer-facing negotiations.
• Identify new opportunities for Food Safety Certification with accounts that do not currently utilize FoodChain ID for this service.
• Manage pipeline to guarantee forecast, linearity, and predictability of new revenue.
• Work closely with internal subject experts to assess the viability of solutions.
• Record all communication and plans in Salesforce.
• Work with Food and Beverage companies, helping them achieve positive business results with Food Safety Certification services.

Product Marketing

• Lead and execute marketing activities for FoodChain ID’s Technical Services division in the U.S.
• Define product positioning, execute launches, create customer-facing materials, and drive demand for Testing, Certification, and Food Safety solutions.
• Collaborate across sales, enablement, business leaders, and global marketing teams.
• Drive go-to-market execution, develop messaging, enable sales, and support campaigns for Testing, Certification, and Food Safety services.
• Working closely with industry experts, commercial, and global marketing teams, shape market success across the U.S.

Product Marketing Manager

Analista de Suporte ao Cliente – Nível 1

Full-stack Engineer

• Design, develop, and optimize core APIs and data services powering our flagship SaaS platform
• Focus on AWS-native, serverless architectures with expertise in C#/.NET, NoSQL databases, and modern cloud development practices
• Provide technical direction, mentor engineers, and ensure high performance, scalability, and security
• Design and develop RESTful APIs and backend services using .NET/C# on AWS Lambda, API Gateway, and DynamoDB
• Optimize and refactor APIs and workflows for scalability, reliability, and cost efficiency
• Model and manage NoSQL data structures to support complex workflows
• Implement AWS security best practices including IAM role configuration and API authentication/authorization
• Write and maintain unit tests to ensure quality and reduce regression risk
• Maintain CI/CD pipelines, infrastructure-as-code (Terraform), and application monitoring/logging
• Collaborate with product managers, UX designers, QA, and DevOps to deliver features
• Mentor engineers on architecture, design patterns, and coding standards
• Conduct code and architecture reviews for compliance with guidelines