FoodChain ID

Implementation Specialist

• Responsible for delivering a governed, scalable product master capability across the enterprise.
• Leads the end-to-end workstream, from solution design through configuration, data migration, integrations alignment, testing, cutover, and hypercare.
• Ensures strong cross-functional alignment with dependent Oracle SCM and ERP areas such as Procurement, Inventory, Manufacturing, Planning, Costing, and Order Management.
• Ability to translate complex business requirements into implementable designs.
• Drives high-quality outcomes through disciplined documentation, stakeholder management, defect triage, and delivery governance.
• Defines standards for flexfields, validations, defaulting rules, and attribute derivation logic.
• Owns delivery for the Product Management workstream.
• Drives adoption of fit-to-standard and upgrade-safe design.

Implementation Engineer

• Ensure successful project delivery: Work in partnership with the FCID project manager on your projects to own the solution. Coordinate and manage the project activities of the FCID project team and influencing the activities of the client teams to ensure successful project execution
• Identify client business/technical goals and how best to meet them
• Create and manage accurate project and resource plans
• Track and manage project scope
• Maintain an accurate log of project actions, issues and decisions
• Identify, mitigate and escalate project risks and issues
• Demonstrate solid verbal and written communication skills.
• Provide functional support on projects
• Achieve buy-in from stakeholders to develop a realistic project plan for software implementation. Influence and communicate with all levels of stakeholders including senior executives, directors, managers and junior staff
• Ensure the effective delivery of our services and assist in developing and growing business
• Support the continual growth of the organization: Support development of and document best practices and project methodologies
• Enhance current service offerings by improving processes, templates and training material
• Identify opportunities to assist our current clients further by expanding the scope of our engagements

Implementation Consultant

Support Engineer

• Investigate and resolve reported issues from FoodChain ID Customers
• Log, prioritise and keep issues up to date on the issues tracking system (FreshService)
• Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible
• Research issues and interrogate support materials and documentation to source solutions
• Escalate issues to team leaders and management as appropriate
• Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers
• Ensure customer success through the FCID Recipes & Specification system
• Log bugs with Development and manage customer expectations regarding delivery of fixes
• Perform customer call backs and monitor calls through to resolution
• Actively manage customer satisfaction and provide timely updates on call progress
• Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls
• Assist in the smooth migration of current on-premise customers to use the HG Cloud System.
• Carry out supplier account creation and administration ensuring the process is managed and runs smoothly.
• Carry out deep dive into data related issues, having experience of querying databases and ensuring best practice around resolution of data issues.

Implementation Engineer

Implementation Consultant

Software Support Analyst