FoodChain ID

Implementation Specialist

• Responsible for delivering a governed, scalable product master capability across the enterprise.
• Leads the end-to-end workstream, from solution design through configuration, data migration, integrations alignment, testing, cutover, and hypercare.
• Ensures strong cross-functional alignment with dependent Oracle SCM and ERP areas such as Procurement, Inventory, Manufacturing, Planning, Costing, and Order Management.
• Ability to translate complex business requirements into implementable designs.
• Drives high-quality outcomes through disciplined documentation, stakeholder management, defect triage, and delivery governance.
• Defines standards for flexfields, validations, defaulting rules, and attribute derivation logic.
• Owns delivery for the Product Management workstream.
• Drives adoption of fit-to-standard and upgrade-safe design.

Implementation Engineer

• Ensure successful project delivery: Work in partnership with the FCID project manager on your projects to own the solution. Coordinate and manage the project activities of the FCID project team and influencing the activities of the client teams to ensure successful project execution
• Identify client business/technical goals and how best to meet them
• Create and manage accurate project and resource plans
• Track and manage project scope
• Maintain an accurate log of project actions, issues and decisions
• Identify, mitigate and escalate project risks and issues
• Demonstrate solid verbal and written communication skills.
• Provide functional support on projects
• Achieve buy-in from stakeholders to develop a realistic project plan for software implementation. Influence and communicate with all levels of stakeholders including senior executives, directors, managers and junior staff
• Ensure the effective delivery of our services and assist in developing and growing business
• Support the continual growth of the organization: Support development of and document best practices and project methodologies
• Enhance current service offerings by improving processes, templates and training material
• Identify opportunities to assist our current clients further by expanding the scope of our engagements

Implementation Consultant

Support Engineer

• Investigate and resolve reported issues from FoodChain ID Customers
• Log, prioritise and keep issues up to date on the issues tracking system (FreshService)
• Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible
• Research issues and interrogate support materials and documentation to source solutions
• Escalate issues to team leaders and management as appropriate
• Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers
• Ensure customer success through the FCID Recipes & Specification system
• Log bugs with Development and manage customer expectations regarding delivery of fixes
• Perform customer call backs and monitor calls through to resolution
• Actively manage customer satisfaction and provide timely updates on call progress
• Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls
• Assist in the smooth migration of current on-premise customers to use the HG Cloud System.
• Carry out supplier account creation and administration ensuring the process is managed and runs smoothly.
• Carry out deep dive into data related issues, having experience of querying databases and ensuring best practice around resolution of data issues.

Software Support Analyst

Learning and Development

• Serve as the primary people manager for consulting staff, owning performance management, feedback, promotion input, and compensation recommendations
• Provide coaching and guidance focused on effectiveness, skill growth, and long-term role fit
• Establish and reinforce clear role expectations and success criteria across consulting roles
• Own consulting recruiting, including role profiles, hiring plans, and interview consistency
• Partner with consulting leadership to align hiring to delivery demand and future growth
• Support onboarding and ensure predictable time-to-productivity for new hires
• Own professional development planning and skill readiness across the consulting organization
• Partner with Practice Leads and Delivery leadership to identify and address capability gaps
• Lead fair and consistent performance review processes
• Monitor engagement and retention risk, intervening early where appropriate
• Protect stable long-term individual contributor roles and reduce avoidable attrition

Consulting Professional Development Manager

Project Manager

• Assist in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop and maintain project plans to monitor and track progress with clients and internal teams, following PMO standards and procedures
• Communicate contractual project deliverables with internal teams using tools such as Jira and Confluence; monitor progress and export reports for clients and the PMO
• Manage project phase deliverables and prepare milestone acceptance documentation for client alignment and/or billing for fixed-price contracts
• Manage changes to project scope, schedule, and costs using appropriate verification and approval techniques
• Coordinate internal resources and external consultants to ensure flawless project execution
• Manage relationships with clients and project stakeholders
• Create and maintain comprehensive project documentation in collaboration with the PMO
• Lead client communications, including attending regular virtual meetings to gather requirements, take detailed briefs, and clarify project needs
• Support the development and execution of standard procedures to track project performance and measure short- and long-term success
• Maintain the project RAID (Risks, Issues, Actions, Decisions) log and escalate significant concerns as needed
• Follow and reinforce PMO standards, including templates, governance, and reporting cadence

Associate Project Manager

Sales

• Maintain Salesforce data integrity across opportunities, accounts, and contacts
• Ensure opportunity stages, BANT fields, ICP flags, and forecast categories are accurately updated
• Support generation of pre-meeting coach cards and post-meeting summaries
• Track opportunity progression across Apollo, Salesforce, and email sequences
• Assist with dashboards, sales reporting, win/loss analysis, and deal velocity reviews
• Schedule internal and external meetings for the sales team across all deal stages
• Ensure pre-meeting prep materials are accurate and complete
• Track demo engagement and quote views, and flag inactivity for follow-up
• Help generate sales material using standardized templates
• Coordinate with Legal and Finance to ensure pricing accuracy and approvals
• Assist with PandaDoc contract execution and compliance with internal deal desk rules
• Manage CS handoff prep for closed-won deals
• Send polished client follow-up emails or summaries when sales reps are unavailable
• Route inquiries from shared inboxes and manage initial prospect communications
• Ensure key meeting details (BANT, buyer intent, success statements) are properly documented
• Maintain version control of sales playbooks, proposal templates, and pitch decks
• Support onboarding of new sales team members

Enterprise Solutions Sales Admin

Compliance

• Maintain Salesforce data integrity across opportunities, accounts, and contacts
• Ensure opportunity stages, BANT fields, ICP flags, and forecast categories are accurately updated
• Support generation of pre-meeting coach cards and post-meeting summaries
• Track opportunity progression across Apollo, Salesforce, and email sequences
• Assist with dashboards, sales reporting, win/loss analysis, and deal velocity reviews
• Schedule internal and external meetings for the sales team across all deal stages
• Ensure pre-meeting prep materials are accurate and complete
• Track demo engagement and quote views, and flag inactivity for follow-up
• Help generate sales material using standardized templates
• Coordinate with Legal and Finance to ensure pricing accuracy and approvals
• Assist with PandaDoc contract execution and compliance with internal deal desk rules
• Manage CS handoff prep for closed-won deals
• Send polished client follow-up emails or summaries when sales reps are unavailable
• Route inquiries from shared inboxes and manage initial prospect communications when needed
• Ensure key meeting details are properly documented
• Maintain version control of sales playbooks, proposal templates, and pitch decks
• Support onboarding of new sales team members with access to core Regulatory Solutions enablement content
• Track compliance with sales frameworks including Challenger, SPIN, BANT, and LAER

Regulatory Solutions Sales Admin

Business Development Rep

• Own outbound prospecting efforts with a hunter mentality - targeting new logos through cold calling, social media outreach, video prospecting, personalised emails, and creative engagement tactics.
• Use innovation and creativity to identify and engage ideal prospects in a noisy marketplace, securing meetings with the right decision-makers.
• Align closely with Account Executives on target accounts to co-develop prospecting strategies and ensure a smooth handoff of sales-qualified leads.
• Work alongside Marketing to synchronise prospecting with active campaigns and content strategies.
• Build and manage high-performing automated cadences maximize engagement and conversion.
• Align with the Events team to proactively prospect and book meetings before, during, and after global events.
• Work to ensure accurate reporting against campaigns in Salesforce, and meet a monthly quota for pipeline contribution.
• Support with the validation and allocation of MQLs.

Business Development Representative, French Speaking

Cloud Engineer

• Architect and implement AWS cloud infrastructure solutions using Infrastructure as Code (IaC)
• Serve as a technical escalation point for complex infrastructure, networking, security, and deployment issues
• Guide cloud standards, best practices, and governance aligned with organizational and compliance requirements
• Design, implement, and continuously improve disaster recovery architectures and testing processes
• Collaborate with application, security, and compliance teams to design secure-by-default cloud architectures
• Support and drive improvements to CI/CD pipelines, deployment strategies, and DevOps workflows
• Mentor and provide technical guidance to team members through code reviews, design discussions, and knowledge sharing
• Contribute to roadmap planning, technical decision-making, and evaluation of new tools and services
• Create and maintain advanced technical documentation, architecture diagrams, runbooks, and operational procedures
• Participate in and help lead the 24/7 on-call rotation, including incident response, root cause analysis, and post-incident reviews
• Identify opportunities to improve reliability, automation, monitoring, and operational efficiency across cloud environments

Senior Cloud Engineer

Auditor

• Provide technical support as required to the business, including sales, marketing, leadership, customers and administrative staff
• Perform external audits and technical duties to meet the CB, customer and certification schemes expectations and OKR’s as defined
• Ability to travel up to 80% annually
• Working knowledge of relevant regulatory standards from agencies such as FDA, USDA, CFIA, etc.
• Comprehensive and extensive knowledge in the following areas: Good manufacturing practices for food manufacturing and distribution, Pre-requisite programs for the food industry, Food safety plans and HACCP plans, Relevant international standards

Food Safety Auditor

Director

• Provides global leadership across the Digital Consulting organization
• Ensures high-quality, consistent, and efficient delivery of consulting services worldwide
• Driving operational excellence, financial performance, and a unified consulting methodology
• Reports to the VP of Services, Digital Solutions
• Provides leadership and oversight to Digital Consulting Managers and Staff across regions
• Develops and executes a global Digital Services consulting strategy
• Leads global planning and execution for KPIs, revenue and capacity forecasting
• Ensures successful delivery of global implementation and consulting revenue targets
• Maintains delivery of Digital Consulting services within margin target thresholds
• Establishes global standards for Digital Consulting management and delivery
• Leads professional development of regional Digital Consulting leaders and staff
• Oversees global Digital Consulting planning, recruitment, onboarding, and training
• Fosters a culture of accountability, collaboration, and continuous improvement
• Supports strategic relationships with clients and partners
• Serves as an escalation point for complex client initiatives
• Drives global harmonization of Digital Consulting processes and tools
• Leads cross-functional initiatives and ensures methodology compliance
• Oversees Digital Consulting risk management and change management practices

Director, Consulting

• The Platform Product Manager is responsible for defining and driving the strategy, roadmap, and adoption of shared product capabilities that span multiple FoodChain ID solutions, including reusable agentic services, third-party integrations, and automation components.
• Conduct competitor and market analysis to identify opportunities and inform strategic direction.
• Own the high-level and mid-level roadmap for cross-product platform features that would be used across R&S, F4PLM, and F4PLM Labeling and other FCID products.
• Run the Product Steering Committee and owns the representation of the DS roadmap externally and internally.
• Define and prioritize initiatives based on customer needs, market trends, internal dependencies, and business impact.
• Ensure alignment across solution domains while coordinating timelines and expectations with vertical product managers.
• In coordination with other Product stakeholders, shape and prioritize reusable AI services, automation tools, and integration frameworks designed for use across multiple products.
• Partner with marketing and sales to shape go-to-market strategy, track competitive differentiation, and gather market insights.
• Collaborate with customers to gather feedback, validate needs, and demonstrate new platform capabilities.
• Support sales and commercial teams in positioning platform capabilities during commercial cycles.