FoodChain ID

Project Manager

• Lead end-to-end delivery of complex Oracle PLM and FoodChain ID implementation projects.
• Own project governance, scope, schedules, budgets, forecasting, and financial performance.
• Serve as the executive-level partner for global clients, leading steering committees and strategic communications.
• Direct cross-functional consulting teams to deliver exceptional customer outcomes.
• Identify and mitigate project risks while ensuring delivery excellence and PMO compliance.
• Partner with Sales and Account Management to support customer growth and long-term relationships.
• Mentor Project Managers and help evolve delivery best practices across the organization.

Principal Project Manager

Account Manager

• The Global Account Manager manages and grows an assigned book of global enterprise accounts across FoodChain ID’s full portfolio
• Own sales bookings performance against assigned monthly, quarterly, and annual targets
• Grow assigned global accounts through renewals, expansion, cross sell, upsell, and enterprise license opportunities
• Identify revenue opportunities across FCID’s full portfolio of services and solutions
• Develop and execute account strategies that support growth, retention, and long term customer value
• Lead renewal planning and execution across assigned subscriptions, services, and enterprise agreements
• Maintain visibility into wallet size, whitespace, account potential, and expansion paths
• Generate referral pipeline from active enterprise deal motion, account plans, whitespace reviews, and managed account expansion work
• Meet assigned referral pipeline expectations
• Convert referral value into active, qualified opportunities
• Track referral bookings, realized referral impact, conversion status, next steps, and commercial ownership
• Create and maintain global account plans for assigned accounts
• Present account plans and business performance updates
• Define clear account priorities, risks, mitigation actions, and next steps
• Serve as the primary commercial liaison between FCID and assigned global accounts
• Build trusted relationships with senior leaders, decision makers, technical buyers, procurement, and executive sponsors
• Maintain relationship health through proactive communication, follow up, customer feedback, and issue resolution
• Lead customer meetings, business reviews, account planning sessions, and on site visits when required
• Escalate customer risks, service concerns, commercial blockers, and renewal threats with clear action plans
• Drive account penetration by expanding relationships beyond existing contacts
• Maintain accurate Salesforce records for accounts, referrals, opportunities, notes, next steps, contacts, dates, and account plans
• Manage pipeline funnel to support forecast accuracy, linearity, and revenue predictability
• Provide regular updates on bookings performance, referral generation, conversion progress, pipeline quality, and account risks
• Partner with internal teams to support customer needs and commercial growth
• Share customer insights, market trends, competitive intelligence, and product feedback with internal teams

Global Account Manager

Customer Success Manager

• Respond to incoming customer and prospect inquiries specific to our Testing services.
• Ensure that customer needs are met by collaborating with internal teams, such as the Laboratory, Order Processing, Sales, and subject matter experts, to deliver requested information.
• Respond and follow up to all customer inquiries within a timely manner to ensure they are receiving a high level of service.
• Work closely with internal and external cross-functional leaders within the Lab, Sales, Support teams.
• Assist Sales in providing customer quotations and proposals.

Customer Success Specialist

Consultant

• Lead end-to-end Oracle Cloud PLM and F4PLM implementations from discovery through go-live and hypercare.
• Build trusted relationships with executive stakeholders and lead steering committee meetings.
• Own solution design, project delivery, scope, quality, budget, and client satisfaction.
• Lead presales activities, including demonstrations, discovery workshops, estimates, and solution proposals.
• Guide clients on Oracle Cloud PLM, Oracle Integration Cloud (OIC), Redwood UI, integrations, and data migration strategies.
• Mentor senior consultants, establish delivery best practices, and contribute to the continued growth of our consulting practice.
• Identify opportunities to expand client value through additional Oracle Cloud solutions and services.

Principal Consultant

Growth Marketing

• Develop, execute, and optimise multi-channel demand generation campaigns to drive Marketing Qualified Leads (MQLs), pipeline, and revenue.
• Create and implement strategic marketing plans aligned to growth targets across the Industry Solutions division and its three business units.
• Build and manage lead nurture programs that accelerate prospect progression through the buyer journey.
• Partner closely with Product Marketing to translate go-to-market strategies, customer insights, and buyer personas into effective campaigns.
• Execute integrated marketing campaigns across email, paid media, webinars, events, website, 3rd party media, and social.
• Coordinate campaign assets, messaging, and activation plans across multiple stakeholders.
• Collaborate with external agency to execute paid media, trade media, digital advertising, and lead generation programs.
• Partner with the Events team to support a global calendar of trade shows, conferences, webinars, and industry events.
• Own MQL processes and lead management across the Industry Solutions division.
• Build and manage Salesforce campaigns, ensuring accurate campaign attribution and reporting.
• Use Pardot (Marketing Cloud Account Engagement) to create and manage email campaigns, engagement studio nurture programs, automated lead workflows and segmentation.
• Track, analyse, and monitor key metrics including MQL generation, lead-to-opportunity conversion, pipeline contribution and campaign ROI.
• Deliver actionable insights and recommendations to relevant stakeholders.
• Establish testing frameworks for continuous optimisation of messaging, channels, and audience targeting.

Principal Project Manager

Global Account Manager

Customer Success Specialist

Principal Consultant

Growth Marketing Manager