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Customer Success Specialist
FoodChain IDCustomer Success Specialist delivering exceptional service for Testing services at FoodChain ID. Collaborating with internal teams and ensuring customer inquiries are addressed efficiently.
About the role
Key responsibilities & impact- Respond to incoming customer and prospect inquiries specific to our Testing services.
- Ensure that customer needs are met by collaborating with internal teams, such as the Laboratory, Order Processing, Sales, and subject matter experts, to deliver requested information.
- Respond and follow up to all customer inquiries within a timely manner to ensure they are receiving a high level of service.
- Work closely with internal and external cross-functional leaders within the Lab, Sales, Support teams.
- Assist Sales in providing customer quotations and proposals.
Requirements
What you’ll need- At least 3 years of relevant customer service experience.
- Strong verbal and email communication skills are required.
- Proficiency using computers for a variety of tasks including proficiency with Microsoft applications.
- Bachelor’s degree in a related scientific field or business administration is preferred, but not required.
- Experience within the food and feed industry, specifically related to compliance testing is required.
- Testing experience related to supplements/botanicals, Hemp/CBD, sensory/shelf-life/challenge studies, authenticity, environmental, nutrient management, fuel, or cosmetic testing is highly desirable.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceTesting ExperienceQuotations and ProposalsCompliance TestingNutrient Management TestingAuthenticity TestingEnvironmental TestingSupplement TestingBotanical TestingChallenge Studies
Soft Skills
CollaborationTimely Follow-UpHigh Level of Service