FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Specialist
FoodChain IDCustomer Success Specialist delivering exceptional service for Testing services at FoodChain ID. Collaborating with internal teams and ensuring customer inquiries are addressed efficiently.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on timely communication and collaboration across cross-functional teams. Proficient in compliance testing within the food and feed industry, with experience in various testing methodologies.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsEmail Communication SkillsMicrosoft Applications ProficiencyCompliance Testing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTesting ExperienceQuotations and ProposalsCompliance TestingNutrient Management TestingAuthenticity TestingEnvironmental TestingSupplement TestingBotanical TestingChallenge Studies
Soft Skills
CollaborationTimely Follow-UpHigh Level of Service
Industry Keywords
Food IndustryFeed IndustryCompliance TestingHemp/CBD TestingCosmetic TestingSensory TestingShelf-Life Testing
About the role
Key responsibilities & impact- Respond to incoming customer and prospect inquiries specific to our Testing services.
- Ensure that customer needs are met by collaborating with internal teams, such as the Laboratory, Order Processing, Sales, and subject matter experts, to deliver requested information.
- Respond and follow up to all customer inquiries within a timely manner to ensure they are receiving a high level of service.
- Work closely with internal and external cross-functional leaders within the Lab, Sales, Support teams.
- Assist Sales in providing customer quotations and proposals.
Requirements
What you’ll need- At least 3 years of relevant customer service experience.
- Strong verbal and email communication skills are required.
- Proficiency using computers for a variety of tasks including proficiency with Microsoft applications.
- Bachelor’s degree in a related scientific field or business administration is preferred, but not required.
- Experience within the food and feed industry, specifically related to compliance testing is required.
- Testing experience related to supplements/botanicals, Hemp/CBD, sensory/shelf-life/challenge studies, authenticity, environmental, nutrient management, fuel, or cosmetic testing is highly desirable.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities