IT Support Engineer
Fonoa
full-time
Posted on:
Location Type: Remote
Location: New York • United States
Visit company websiteExplore more
Salary
💰 $77,000 - $105,000 per year
Job Level
About the role
- Build a smooth, reliable day-one setup experience for new joiners
- Own and resolve help desk requests, supporting employees with technical issues
- Be part of the on-call rotation for urgent IT and Security requests
- Administer and maintain the Google Workspace environment
- Manage the full lifecycle of IT equipment—from procurement to secure disposal
- Create and maintain clear documentation for internal IT processes
- Manage user access and permissions across internal tools
- Work closely with vendors and service providers to support necessary tools
- Build and maintain internal tools and automation for efficient IT operations
Requirements
- Have hands-on experience with Mobile Device Management (MDM) tools
- Know your way around hardware management—handling procurement, renewals, and logistics
- Are comfortable rolling out and managing software across platforms
- Hands-on experience administering Google Workspace in a company setting
- Enjoy supporting your teammates, especially when troubleshooting hardware or software issues
- Understand the importance of security and have experience applying best practices.
Benefits
- Competitive salary and benefits package
- Professional growth and development opportunities
- Flexible work arrangements, including remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Mobile Device Management (MDM)hardware managementsoftware managementGoogle Workspace administrationIT equipment lifecycle managementdocumentation creationuser access managementautomationtroubleshootingsecurity best practices
Soft Skills
supporting teammatesproblem-solvingcommunicationcollaborationattention to detailorganizational skillscustomer serviceadaptabilitytime managementteamwork