Focus Group

Support Engineer, 3rd Line

Focus Group

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £50,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCloudDNSTerraform

About the role

  • Provide 3rd-level technical support across Microsoft Azure, DevOps, Terraform, and IaC environments
  • Troubleshoot and resolve complex technical issues quickly and effectively
  • Monitor and maintain cloud infrastructure to ensure security, performance, and reliability
  • Use automation tools (Terraform, ARM/Bicep, Azure CLI) to deliver scalable and consistent infrastructure solutions
  • Collaborate with DevOps teams to optimise CI/CD pipelines and streamline development lifecycles
  • Ensure cloud environments comply with security and governance best practices
  • Create clear documentation and share knowledge with colleagues and stakeholders
  • Stay at the forefront of emerging cloud technologies and apply them to improve support services

Requirements

  • Strong technical expertise in Azure networking (VNets, NSGs, Load Balancers, Application Gateway, VPN Gateway, ExpressRoute, DNS, Private Link)
  • Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform, ARM/Bicep)
  • Hands-on experience with monitoring tools (Azure Monitor, Network Watcher, Log Analytics)
  • A degree in Computer Science, IT, or a related field, plus relevant Microsoft certifications (e.g. Azure Administrator, DevOps Engineer)
  • Excellent problem-solving skills and the ability to simplify technical concepts for non-technical stakeholders
  • A collaborative team player who thrives in fast-paced environments